Brigitte Blakely Email & Phone Number

Troy, Michigan, United States

Remote

*Owned and managed 7 residential rental properties *Maximized rental income while minimizing expenses through effective planning and control *Oversaw monthly collections of over $6000 in funds, maintaining high payment rates by building positive relationships with tenants *Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed

*Originated, reviewed, and approved loan modifications for mortgagors in default while ensuring compliance with investor guidelines* Represented bank during formal mediation proceedings to proactively identify and provide solutions for borrowers facing foreclosure *Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution *Performed quality assurance review for default servicing team in accordance with establishedoperating procedures, regulatory requirements and company policies averaging 20 files per day

* Reviewed all financial documents including appraisals and title commitments, processed data and recommended approval or denial on pipeline of approximately 30 home equity loan applications per day *Educated customers on terms and conditions of loans to provide clear understanding* Prepared closing disclosures, post-closing records and disbursement*Corresponded with customers and internal departments via phone, fax, and email