A highly effective, experienced, and engaging senior professional with a proven track record in my field including in leadership positions. Over the last 20 years I have risen from an entry level role to a senior position due to my work ethic, diligence, and capacity to significantly exceed operational, commercial and performance targets. Professional CompetenciesSkilled and impactful professional able to perform effectively in senior positions as a credible, productive, and dynamic leader.Able to ensure an effective customer service management, change management, quality assurance, business systems and processes. Skilled in operating and evolving systems and applications based in ever changing regulatory environments overseeing risk and compliance.Consistently delivering outstanding results against SLAs driving efficiencies that deliver profitability.Leading effective cross discipline and across time zone teams. Recruiting, evolving and coaching high-quality staff and future leaders.Providing valued, creative, and analytical insight to senior management. Developing skillset in handling incidents or tickets in a proactive and effective mannerManaging stakeholders to enhance their use of the systems to drive improvements and efficiencies.Highly effective service delivery manager being a facilitator and an ambassador on critical issues.Continuing to evolve the systems to remove weaknesses and drive effectiveness.Collaborating with multi-disciplinary teams on new developments and projects.Highly adaptive to new duties, challenges, and technologies and when problem solving across an organsation.
Listed skills include Active Directory, Disaster Recovery, System Administration, Troubleshooting, and 11 others.