Brigitte Davis Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Houston, Texas Area

• Develop short and long term client business plans; ensure plan meets clients’ key objectives and outlines opportunity areas to further enhance the travel program• In conjunction with client, works closely with airline, hotel and car vendors to negotiate the best rates with suppliers on behalf of client• Develops performance measures to track and monitor client service and cost savings against contractual benchmarks in order to ensure compliance and to provide industry comparison data• Analyzes management reports and the customer travel policy to prepare and present quarterly business reviews to client senior management highlighting program results, service levels, key benchmarks, and additional cost savings opportunities• Works closely with regional Account Managers to seek out and identify potential incremental business opportunities and develops strategies to market and implement programs in these areas, e.g. international travel, group and meeting services, long-term engagements, etc

Houston, Texas Area

Accountable for the North and South American Travel Program; leveraging our Baker Hughes' volume to maximize lean contractual negotiations with all suppliers; utilizing Volume Adjusted Cost Reductions (VACR) to eliminate non value-added processes and improve productivity and reduce overall costs to the program; leverage technology where applicable and drive innovation to streamline policy compliance while not eroding traveler satisfaction and ease.

Houston, Texas Area

• Develop short and long term client business plans; ensure plan meets clients’ key objectives and outlines opportunity areas to further enhance the travel program• In conjunction with client, works closely with airline, hotel and car vendors to negotiate the best rates with suppliers on behalf of client• Develops performance measures to track and monitor client service and cost savings against contractual benchmarks in order to ensure compliance and to provide industry comparison data• Analyzes management reports and the customer travel policy to prepare and present quarterly business reviews to client senior management highlighting program results, service levels, key benchmarks, and additional cost savings opportunities• Works closely with regional Account Managers to seek out and identify potential incremental business opportunities and develops strategies to market and implement programs in these areas, e.g. international travel, group and meeting services, long-term engagements, etc

• Develop strategy to support 100 GBP accounts increasing productivity by 100% with minimal incremental expenses • Oversee management of 300+ client management and service delivery related work streams with success • Oversight of approximately 60-80 band 30 (exempt ee’s) and band 35 (Mgr level) employees successfully through strong leadership and focus on employee development• Supporting GBP, Large, and Mid market accounts- with “exceeding” employee goal results and “exceeding” client survey results• Collaborated in Re-engineering efforts to account for $3.8MM in savings achieved through YTD ’10- hitting re-engineering targets for 2 years in a row• Oversee functions of a new client advocacy group which include billing, document production, management information, and SDN support• Responsible for creating, monitoring, trending and measuring processes relating to supporting client mgt with tactical functions • Analyze overall data/trends/processes/information to improve service delivery support and tools for client growth and retention• Liaise with Internal/External customers; own the relationship with the client management team

Develop strategy to support 100 GBP accounts increasing productivity by 100% with minimal incremental expenses Oversee management of 300+ client management and service delivery related work streams with success Oversight of approximately 60-80 band 30 (exempt ee's) and band 35 (Mgr level) employees successfully through strong leadership and focus on employee developmentSupporting GBP, Large, and Mid market accounts- with "exceeding" employee goal results and "exceeding" client survey resultsCollaborated in Re-engineering efforts to account for $3.8MM in savings achieved through YTD '10- hitting re-engineering targets for 2 years in a rowOversee functions of a new client advocacy group which include billing, document production, management information, and SDN supportResponsible for creating, monitoring, trending and measuring processes relating to supporting client mgt with tactical functions Analyze overall data/trends/processes/information to improve service delivery support and tools for client growth and retentionLiaise with Internal/External customers; own the relationship with the client management team

• Responsible for Performance Centers, with 320 employees in San Antonio then 252 employees in Omaha, supporting various corp travel clientele ranging from smaller $1M SBT accounts to $60M US-based Fortune 500 accts-Key accountability in saving a $40M Investment Banking client in OMA- achieved successfully• Partnering with various Business Units to ensure our goals are met/exceeded with all our constituents; Shareholder, Customer, and Employee. Customer goal champion in 2007 around CSAT for West Region- resulting in highest performance yet against goal• Track performance to goal monthly, YOY by using set metrics to gauge B/(W) movement- trending as G1 (best in class) for Customer and Employee metrics (’07)- 4th out of 12 in Network for Shareholder metric in 2007. Trending 1st out of 15 centers in 2008.• Establish SMART metrics to gauge individual employee goals which contribute to office • Diversity Champion for West Region (’06) Director Sponsor for Customer Service Network team (’07), Project team member for Clients “First 100 day” Program, Mentor for 2 new Director’s in Network (’07)• Ownership of P&L and reallocations as needed across Network/Business Units• Support Network Rationalization efforts by accepting accts from closing offices- implementing the business through effective project management and follow through• Attend/participate in various client meetings and internal meetings across US helping to form best in class Travel programs globally

Responsible for Performance Centers, with 320 employees in San Antonio then 252 employees in Omaha, supporting various corp travel clientele ranging from smaller $1M SBT accounts to $60M US-based Fortune 500 accts-Key accountability in saving a $40M Investment Banking client in OMA- achieved successfullyPartnering with various Business Units to ensure our goals are met/exceeded with all our constituents; Shareholder, Customer, and Employee. Customer goal champion in 2007 around CSAT for West Region- resulting in highest performance yet against goalTrack performance to goal monthly, YOY by using set metrics to gauge B/(W) movement- trending as G1 (best in class) for Customer and Employee metrics ('07)- 4th out of 12 in Network for Shareholder metric in 2007. Trending 1st out of 15 centers in 2008.Establish SMART metrics to gauge individual employee goals which contribute to office Diversity Champion for West Region ('06) Director Sponsor for Customer Service Network team ('07), Project team member for Clients "First 100 day" Program, Mentor for 2 new Director's in Network ('07)Ownership of P&L and reallocations as needed across Network/Business UnitsSupport Network Rationalization efforts by accepting accts from closing offices- implementing the business through effective project management and follow throughAttend/participate in various client meetings and internal meetings across US helping to form best in class Travel programs globally

Manage 25 Dedicated Consultant's (band 30's) within GIS where 84% of them are virtualResponsible for working with several of our 47 GBP clients, managing client expectations as well as internal expectations as it relates to MI reporting and deliverablesResponsible for establishing cohesive and strong working relationship with Account Development teams as well as clients by visiting them face to face when appropriate, participating in conference calls, and working closely with their DC to achieve their goals in relation to MIWork very closely with my peer leadership team across locations as well as across Business groups to ensure we communicate a consistent message to our teams/clientsResponsible for annual budget of $2Million, exceeding expectations with an overall L2/G2 for PMP '04Participated/communicated challenges on several projects such as Decommissioning of PC products and the Decommissioning of HiMark core reporting platform

Influenced account procedures/policies by addressing inaccuracies within previous structure by collaborating with current management and recommending direct front-end changes. Accountable in making sure compliance was achieved within my team by facilitating monthly staff meetings to ensure awareness and open communication, soliciting for feedback on process improvements and policy interpretation.Managing my budget and P&L to come in under our clients' goal by watching expenses cautiously and verifying noted revenues to ensure accuracy.Develop a group of 30 over-all direct reports along with 2 managers, a customer service rep, an on-line booking support agent, and our trainer for the West division. Work closely with Account Management to solidify our clients' relationship by going on-site frequently for live demos with the customer. The result was in an overall 90% customer satisfaction score, the highest achieved for this client.Participate on internal "Quality Task Forces" to improve quality on account throughout our division involving Edits, Rebuilds, Missing information, etc.

Organizational Leadership

Ongoing Adult Education/Learning

Elementary Education