Brigitte Ebner Dia Email & Phone Number

Toronto, On, Ca

Niagara, Ontario, Canada

We are a multifamily real estate investment company, specializing in acquiring underperforming properties and creating value through extensive renovations. We are focused specifically on acquiring buildings which are close to universities and colleges and transform them into modern, functional student rentals.

Toronto, Canada Area

- Accountable for driving the successful growth of the company through all People & Culture practices, including Talent Attraction, Acquisition and Retention, Lead Culture-Building, Employee Relations, key HR Processes- Led the creation and development of our people strategy and 'culture code' from the ground up , ensuring a top level employee experience as it would be central to our growth as a company to obtain and retain top talent.- Developed and implemented a comprehensive and scalable onboarding program for all new team members globally, resulting in increased retention rates by 40% and increasing productivity by 20% in first 90 days- Lead the implementation of a robust performance management and succession program for all of our team members, increasing transparency around goals and objectives.- Spearheaded efforts to increase diversity and obtain top talent within the organization through targeted recruiting initiatives and a structured hiring process.- Built the total rewards function from the ground up including compensation, robust benefits plan, professional development and succession strategy, recognition & rewards program, and a how we work policy including flexibility and placing importance on work life balance and for all our team members world wide.- Created and implemented an employee engagement survey to gain insight into how employees felt about their work environment and used data to continuously improve and keep high employee experience scores over 9.5 YOY

Toronto, Canada Area

Toronto, Canada Area

Guest Service Expert - Leading, managing and resolving complex and sensitive issues on behalf of Senior Officers, through to compensation directly by liaising with Hotels, General managers and Regional Vice Presidents- Guest Service Expert (Voice of our Guests)by leveraging CRM, Guest feedback, LQA reports, sitting on Customer Advisory Boards for Hotels and for the Region- Applying a highly experienced level of skills and knowledge of operations to support the Americas Operations team and Hotels (as well as Functions and Brands) to achieve their Guest Satisfaction targets through establishment of a culture of continuous improvement-Monitoring, analyzing and interpreting operational performances and trends, related to, and not limited to, Guest Satisfaction, Problem Resolution, Guest Feedback, Missed Standards, compliance to Policies & Procedures, highlighting improvements as well as regressions and areas of opportunities-Based on strong operational experience, compiling and presenting clear and concise recommendations and service improvement plans regarding underlying Guest Satisfaction trends and Problem Resolution root causes to support Hotels and Americas Operations key priorities and Strategic Plan- Identifying key performance indicators and generating monitoring systems that identify hotels achieving results and objectives and provide recommendations regarding Hotels’ Guest Satisfaction Property Improvement Plans and Americas Guest Satisfaction- Fostering a culture of Operational Excellence and participate in Quarterly Operations Calls, in onboarding newly appointed Leaders and in facilitating Guest Satisfaction presentations and general service quality training to Hotels- In 2014 and 2015, guest satisfaction target measured by JDP for Americas region was exceeded, with YOY 25% decrease in escalated complaints to corporate office