Brigitte Hutterer Email & Phone Number

Amsterdam, Nordholland, Niederlande

Amsterdam, Nordholland, Niederlande

Amsterdam Und Umgebung, Niederlande

Amsterdam

IBM MVS & MVSS – in a nutshell!MVS - IBM Multivendor Services within IBM Technical Support services focuses on non IBM equipment within the client Datacenter and Network Infrastructure. Think about IBM servicing our own equipment from a Maintenance perspective and then translate this into any other non IBM brand. This is what we do and have been doing successfully for more than 25 years!Some of the key advantages many of our client’s experience:Contract consolidation – one does it all, no dealing with multiple vendors, contracts durations, just one maintenance contract for many brands! Flexibility within one solution – flexible SLAs, flexible contract durations, EOS services for many brands, and much moreCall flow optimization – No more dealing with many parties. IBM can become your single point of contact for all events happening in your Datacenter, whether this is via one single phone number, web tooling or remote support. We will be your single party to solve failure in a reactive/proactive way or even before such occur, with our predictive maintenance capabilities!MVSS - IBM Managed Vendor Support Services Managed Vendor Support Services is another service we offer within the TSS organization.IBM has a comprehensive Global TSS organisation which we also make available to other companies who are in need of After Sales Services and do not want to perform that part of the buisness themselves either from the start up of a company or at a later stage due to other reasons.(Focus on development and core business, focus on client value of the core solution, flexibilty in service landscape, cost, ..)We currently support many IT and IT related clients on global, continental and local level to act on behalf of our client and perform either the complete services or a part with our TSS organisation.Typical services are: Call management, 1st line and 2nd line support, logistics management, field engineering, resource management and parts handling.

The Netherlands

Achieving the Sales Quota for both New and Renewal BusinessWorking with the major Global OMEs in a Strategic Alliance for the EMEA region to increase revenue by finding new business opportunities and renew existing contract businessBuilding new relationships within the client base in many European/EMEA countriesIdentifying new countries (emerging markets) to sell into Selling complex service solutions via the Alliance Partners offering to Large Account Customers in Integrated Services and Outsourcing projectsIntroducing new Service capabilities within the Infrastructure Management suite to all customers (RIMS, Professional & Consulting Services for Datacenters, ..)Training of Sales teams of the partners to enable them to identify the unique selling pointsSupporting the partner in client visitsWorking on Global and Local RFI/RFQ’s and projects Establishing Global, EMEA or country specific contracts with each partner Establishing a trusted advisor status within the different departments (procurement, offering, delivery and sales)Reporting to the VP of Sales

Egham / Uk

In cooperation with the Local Account Executive in Germany focused on Business Development within several Named Accounts in Germany (Automotive Industry and Vendors like HP on EMEA level, Microsoft, Intel, IBM)Business Development in cooperation with the BMW Global Account Team (BMW in Munich and BMW Global Subsidiaries worldwide). Within above mentioned Named Accounts, positioning and selling of Gartner’s five main competencies :Research – Independent Research focused on Strategic Technology- and Business Issues. Gartner Executive Programs, focused on CIO and CEO Strategic Issues.Consulting – Consulting Assessments focused on both Technical Issues and Organizational ICT Issues like Strategic Sourcing, Business-IT Alignment and Governance Measurement – Suite of Benchmark Assessments to measure ICT related Cost- and Performance Metrics in order to improve the role of ICT in both Financial- as Performance perspectives. Community – Gartner’s’ worldwide Technology and Business Conferences and exhibitions (like Cannes Symposium and Florence Symposium)News – Research Data and Strategic Insight from books, articles, audio and Video Target to achieve in FY 2003 : US$ 3,7 Million, based on current contract value and New Business divided over the above mentioned competencies within the teams mentioned aboveRelationship Management within all named accounts Reporting to Manager Inside Sales Organization as well as regular communication with the German Management Team.

Vienna, Austria

New Business Development and creation of Sales and Marketing programs and concepts for the Austrian corporate printer marketOrganizational responsibilities of the Sales Team, creation of Market segments and Market research, increase market sharesSales Management responsibility (target driven) related to 4 regional Sales ExecutivesDepartmental Budget responsibilityEvent management : planning and organization of Marketing events all over Austria together with the main distributors as well as local dealers Created and developed the Lexmark Partner line (external Telemarketing) – Dealer Hotline in order to increase market presence, communication and support. Alliance Manager activities focused on 3 main clients :Dell Computer, Compaq and Apple ComputersReporting to the General Manager

Linz, Austria

Software-Support for IBM-Systems AS/400, S/36 and Personal ComputersPresentation, installation, training both onsite and via telephone, hotline-support for the systems and individual commercial SoftwareResponsibility for software changes including testing Installation of full networks, training and support for IBM-Point of Sale Systems in Austria and Eastern Europe