Responsible for the relation between IT and the business regarding quality of service, infrastructure delivery, continuation, and evolution of the IT service. Responsible for improvements of the delivery of projects, service design and the end-to-end continuity of the business service. Responsible for the forecast, budget alignment and service design project of the iPad requests. Close contact with the business and collecting the wishes/requirements and adjustments from stakeholders for an… Show more Responsible for the relation between IT and the business regarding quality of service, infrastructure delivery, continuation, and evolution of the IT service. Responsible for improvements of the delivery of projects, service design and the end-to-end continuity of the business service. Responsible for the forecast, budget alignment and service design project of the iPad requests. Close contact with the business and collecting the wishes/requirements and adjustments from stakeholders for an optimal IT service. Show less

Responsible for a good performance and high quality of products, services and projects delivered (deployed) by Deployment, including reporting. Responsible for continuous improvement and knowledge management, with strong emphasis on AFKL processes and synergies. Contributing to policy and strategy of the Deployment Department.

Realizing an optimal portfolio of suppliers and outsourced services. Responsible of the supplier’s performance, ensuring that the processes of the supplier are well connected for the business with respect to contracts. Responsible for building and maintaining relationships with suppliers. Responsible for contract extensions, creating new contracts and contract negotiations. Responsible for forecast, budget alignment and cost management. Responsible for various outsources services (approximately… Show more Realizing an optimal portfolio of suppliers and outsourced services. Responsible of the supplier’s performance, ensuring that the processes of the supplier are well connected for the business with respect to contracts. Responsible for building and maintaining relationships with suppliers. Responsible for contract extensions, creating new contracts and contract negotiations. Responsible for forecast, budget alignment and cost management. Responsible for various outsources services (approximately 5 million). Team coordinator for Contract Management team. Show less

Management of selection processes for KLM Ground Services & Cargo, advising line management, executing selection interviews, quality assurance, account management.

Dit betreft een nevenfunctie, Hierbij was ik verantwoordelijk voor de personele bezetting van de afdeling Ticket Sales & Services Recovery.Tevens aanspreekpunt voor collega's betreffende roosterzaken.