Brigitte Jones Email and Phone Number

▪ Overall responsibility for collection and payment processing for all branches▪ Process checks and credit card payments for open receivable items▪ Track and follow up on accounts receivable items before they become past due▪ Send past due collections notices▪ Research unapplied payments and payment discrepancies▪ Assist with the daily responsibilities of the accounting department

▪ Proven accounting expertise managing accounts and keeping accounts current▪ Hands on experience with excel spreadsheets to keep track of clients and accounts▪ Microsoft Office knowledge and usage daily to account tracking and Invoice preparation▪ Out of the box thinking to get clients on the phone▪ Problem solving accounts that have been closed or should have been closed

▪ Lead sales strategy for residential customers seeking AT&T products, services, and Direct TV installations (earnedbusiness of over 137 customer add-ons in six months’, increased insurance from 21.7% to 50%).▪ Drive winning sales through engagements with 50+ clients daily who work away from the office doing home visits and customer services.▪ Relate to 25+ clients who traveled during work hours by more than 50%, helped with comprehensive phone plans include video, broadband, voice and insurance.▪ Train 10 new business and residential sales representatives quarterly, demonstrating best practices for winning sales and overcoming objectives, and exceeding weekly and monthly goals.▪ Earned incentive pay monthly due to stellar performance.▪ Greet up to 20 potential customers weekly, interacting with each customer up to two hours, listening actively to their communications and entertainment needs, presenting best value package of cell phone, pre-paid phones, internet, television, and voice ads based on their needs, resulting in meeting goals; earning bonuses.▪ Provide individual services to each customer, helping military families’ members, students, youth, single adults, and retired customers with needs-based communications.▪ Assist with completing applications, contracts, and agreements explaining each plan based on clients’ needs.▪ Won Broadband Sales Crusher Incentive Award, May 2018.▪ Earn incentives based on meeting company goals of 10 prepaid sales, 13 gross voice ads, nine premium television and four internet sales, and four broadband.

▪ Won commendation, met sales goals of 15% sales monthly of protection, xm radio, Wi-Fi, satellite upgrades. Collaborated with team of five on campaign management, promotions, planning, and social media presence.▪ Assist corporate and residential clients with weekly, monthly, and daily reservations, upsold services and helped met goals for company transportation needs.▪ Helped local businesses, included car dealerships, factories, production companies, and others, secured contracts’ with Enterprise; met transportation goals; saved them revenue; and improved their safety statistics, improving customer experience.

▪ Communicated with co-workers, students, and other staff answered questions, planned events for the department, and help with immediate crisis needed calm, professional to address situation.▪ Prepared and designed curriculum to help students and faculty specific areas of academic needs for all students included those with disabilities, special needs, and Veterans.▪ Helped office operate smoothly by training 5 work study students and temporary workers on office protocols, greetings, and clerical duties.▪ Partnered with colleagues, completed administrative duties included organize schedules, create and manage email correspondence, arrange travel schedules, perform accounting transactions, complete business supply orders up to $5,000 monthly and audit services in the department.

▪ Improved customer retention for newly built franchise, set goal, improved profit sharing by 15 percent.▪ Used excellent customer service to help over 200 customers to become repeat customers and over 59+ workers to excel in promoting best business practices for eating establishments.▪ Helped leadership count money, account for inventory, and work to ensure that clientele enjoy a positive experience during meal times.▪ Achieved success in delivering class A+ customer service to 25 tables nightly, serving meals, beverages, and contributing to the restaurant’s goals to provide an excellent dining experience.▪ Teamed with kitchen staff delivered fresh, hot appetizers and entrees, efficiently according to regulations.▪ Helped leadership team maintain operating standards of restaurant and food and handling preparation.

▪ Surveyed over 75 customers weekly, ensured positive experience and helped solve crisis and challenges.▪ Helped leadership with inventory placements, fulfillment, and delivery, counted up to $15,000 nightly, supported 25+staff expedited orders, and met over 100 customers weekly with table touches to ensure excellent customer service.Learned how to bartend, served both non-alcoholic and alcoholic specialty orders.