Client Management: Manage a diverse portfolio of high-profile clients across various sectors, including healthcare, technology, and government. Provide expert counsel on public relations, crisis management, and stakeholder engagement.Team Development: Lead a multidisciplinary team of professionals, fostering a collaborative and high-performance culture. Mentor and develop staff, promoting professional growth and skills enhancement.Business Development: Spearhead business development initiatives, resulting in a 20% increase in annual revenue. Identify new market opportunities and cultivate relationships with potential clients and partners.Stakeholder Engagement: Build and maintain relationships with key stakeholders, including government officials, industry leaders, and community organizations. Facilitate dialogues and partnerships to advance client objectives.Communications and Media Relations: Manage media relations, including crafting press releases, op-eds, and social media content. Ensure consistent and positive media coverage for clients.Financial Oversight: Manage the firm’s budget and financial performance. Conduct financial analysis and reporting, ensuring profitability and sustainable growth.Regulatory and Policy Advocacy: Provide strategic advice on regulatory and policy issues. Develop advocacy campaigns to influence public policy and legislative outcomes.

Work closely with the CEO, Program Director, and senior management to shape and deliver strategy to strengthen brand across website, publications, social media, events and other communications activities. Direct team that sets operational priorities and delivers effective communications activities, including messaging, brand presence, publications delivery and digital channels. Develop CEO executive communications presence and thought leadership brand by preparing speeches, talking points and other materials as required. Support CEO with the management of internal communications as "thought partner."

Developed and oversaw the implementation of strategic communications and the management of the Communications staff. Planned initiated and managed all communications, and public relations activities with a focus on brand expansion. Collaborated with senior management and stakeholders and advised members of the senior leadership team on communications and marketing strategies and execution. Developed initiatives and projects to significantly impact within the organization.

Worked closely with the Chief Executive, on a special project basis, to design and deliver internal communication strategy to support organizational goals including employee engagement, education and awareness. Wrote proposals to expand contractual business with the federal government. Developed data-driven communication strategies for target audiences. Implemented tactics and actions to achieve internal communications objectives. Crafted and delivered presentations at organizational events. Drafted messages or scripts for senior executives for presentation to employees in written or spoken form. Analyzed and measured feedback from internal communications to maintain progress toward overall internal communications goals.

Served as Technical Writer-Editor in the Office of the Chief Information Officer consulting internal communication strategies for seven program offices impacting 160 stakeholders through writing, editing and proofreading materials to ensure consistent messaging, standardization and technical compliance.  Awarded Letter of Commendation in July 2019 for enhancing correspondence control processes and establishing process improvement methodologies that support the sustainability of legacy data within the organization. Supported the Chief Information Officer and Executive team with critical research and formal writing on behalf of the U.S. Secretary of Commerce in response to inquiries from regulatory bodies including the Office of Management and Budget and the Government Accountability Office and Congress.  Co-authored and implemented document process improvement plan and trained 100 employees including senior executive service, senior management, federal staff and contractors on how to use web-based software to close performance gaps, which resulted in a five-fold increase in efficiency and accuracy.  Partnered with Project Management Office to keep stakeholders up-to-date on project status while serving as the Subject Matter Expert charged with training senior management and workforce on new infrastructure systems that support enhance project management.  Developed training documents including curriculum, study materials, presentations, handouts, flyers, content for announcements, and subsequent reminders in addition to evaluation surveys.

Managed six direct reports at company headquarters to fulfill a contract with the U.S. Treasury Department Bureau of the Fiscal Service to create strategic communications strategy to support the Bureau's goal to modernize its debt collection process. Conducted research to inform data-driven development and implementation of communication strategies that could be quantitatively evaluated. Performed gap analysis to determine the foundation for a new communications program, which included analyses of the Bureau's business practices, secondary research, formal interviews and collaboration with senior executive service and management officials. Developed communications strategies and tactics to reach audiences identified as "highly likely," "moderately likely," or "least likely" to convert to electronic payments from paper payment methods.

Identified partnerships and supporters for the Lee Thomspon Youth Foundation to meet organizational goals and strategies.Book Editor "Soul to Sole: The Views from the Shoes," Knowles, C.E. (2014). Virginia: iUniverseProduced materials to obtained endorsements for successful political candidates in Michigan -- State Rep. Sherry Gay-Dagnogo -- and in New York -- State Assemblyman Michael Blake. Created social media strategy to affect public sentiment and support for the National Veterans Coalition and its special projects.  Managed and grew partnerships with institutions of higher learning, public service organizations, non-profit groups and public officials to achieve the overall goal of the National Veterans Coalition.  Demonstrated the ability to expand partnerships by conducting data-driven and systematic study of stakeholders to determine priorities central to National Veterans Coalition program goals. Applied theory of situational of problem solving to resolve communications issues with partners of the National Veterans Coalition.

Managed eight staff members and dozens of volunteers while overseeing a $150K office budget. Forged relationship with the Governor’s office while managing competing priorities of key state Administration officials and elected officials. Developed joint messaging and collaborative programming among state legislative officials. Served as on-the-record spokesperson, delivering key messages to capitol and local press corps. Built and maintained relationships with capitol and local press corps; wrote talking points, press releases, Op-Eds, speeches, special reports for specialty press. Developed and coordinated Town Hall meetings to inform voters of critical and complex public policy. Created easy-to-understand presentations for public consumption. Shaped public policy campaigns as part of ongoing public affairs strategy.

Interpreted public policies for the general public. Presented policy issues to state and local stakeholders. Conducted advocacy workshops for local organizations. Led advocacy training sessions for grass roots organizations. Utilized basic listening skills. Facilitated cooperation with both external/internal groups.

Created all manner of written communications for five Michigan State Senators representing five distinct constituencies across southeastern Michigan. Products included, floor statements, speeches, newsletters, taking points, scripts, magazine articles, Op-Eds, Letters to the Editor, political education materials, official Senate resolutions, constituent correspondence and communications with other elected officials and state regulators.