Business Operations Consultant - Product Systems (Nps)
Current
Nov 2024 - Present
AeroLeads people directory · profile
Brigitte Perrin Email & Phone Number
UX Designer & Researcher | Section 508 & Lean Six Sigma Certified | Passionate about Data-Driven Customer Solutions🚀✨
at
National General
LinkedIn matched
✓ Verified May 2026
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Profile completeness 86%
Current company
Role
UX Designer & Researcher | Section 508 & Lean Six Sigma Certified | Passionate about Data-Driven Customer Solutions🚀✨
Location
Denver Metropolitan Area, United States, United States
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Brigitte Perrin is listed as UX Designer & Researcher | Section 508 & Lean Six Sigma Certified | Passionate about Data-Driven Customer Solutions🚀✨ at National General, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Brigitte Perrin.
Brigitte Perrin previously worked as Business Operations Consultant - Product Systems (NPS) at National General and Software QA Business Consultant - Product Systems (NPS) at National General. Brigitte Perrin holds Master Of Science - Ms, Human Factors In Informational Design from Bentley University - Mccallum Graduate School Of Business.
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Profile bio
About Brigitte Perrin
Howdy There!I'm Brigitte, a UX Designer & Researcher based in Northern Colorado who is passionate about web accessibility for all, and using data-driven solutions to improve all user experiences.
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7 roles
Brigitte Perrin work experience
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Software Qa Business Consultant - Product Systems (Nps)
Oct 2023 - Nov 2024
Software Development Engineer In Test (Information Security)
- Worked as a SDET for internal databases and frameworks team, mainly focusing on security and regression testing
- Developed comprehensive test plans in collaboration with development and product teamsHandled manual testing of internal database functionality and internal tools to ensure compliance and security requirements were met
- Developed, executed and maintained automated tests using Playwright Automation Framework to improve testing efficiency and coverage
- Managed test cases and test runs using TestRail, ensuring test case traceability and accurate reporting of test results
- Created and maintained test data, environments and test infrastructure on Microsoft Azure and Kubernetes
- Utilized Kubernetes Lens IDE to monitor and manage Kubernetes clusters, and Bitbucket to maintain version control and CI/CD pipelines
May 2023 - Jun 2023
Software Quality Engineer
- Worked as a Software Quality Engineer for planning and shared frameworks team, alongside a team of 10+ developers.
- Assisted with team-wide deployments, including single-handed verification of deployed work in multiple environments Managed three rotating high priority projects concurrently while delivering excellent results
- Utilized Atlassian tools such as Jira to track product defects, and reduced the team's defect backlog by over 50%
- Acted as scrum master for QA members on our team, managing time and estimating work, and keeping QA tasks on track. Performed daily manual audits of product, including front end, back end, and regression testing
- Assisted with the hiring, interviewing, and ongoing training of multiple new QA members
- Ensured timely delivery of high-quality test plans and test cases to support feature development and releases
Jun 2021 - Mar 2023
Tier 3 Customer Support Engineer / Voc Analyst
- Repeat top performer on team, promoted to Software Quality Engineer position in June 2021
- Acted as a leadership figure within the customer support organization and supported agents with advanced technical customer requests and questions
- Assisted product owners and development teams with ongoing product releases and rollout plans, as well as coordinating with stakeholders to define feature requirements
- Monitored market trends, customer feedback and satisfaction metrics to identify areas of improvement within the product, developing strategies to improve the customer experience
- Collaborated with all different teams within the organization including engineering, product, and customer operations teams to develop and launch new features, monitor production issues, and assist with testing measures
- Managed bug and defect tracking through Jira, and provided feedback to engineering teams, tracking progress and reviewing results for accuracy and completeness.
Aug 2020 - Dec 2021
Tier 2 Advanced Technical Specialist
- Promoted to Support Engineer position in 2020
- Provided advanced technical support to our customers through phone, email, chat, and social media channels (Twitter, Facebook)
- Troubleshooted and resolved complex technical issues related to Constant Contact products and services
- Collaborated with cross-functional teams including product, engineering, UX, and sales to identify and resolve critical customer facing issues
- Analyzed customer data in Salesforce and used mySQL to identify trends and internal defect insights
- Frequently used Splunk to troubleshoot customer issues and monitor system performance
Dec 2018 - Aug 2020
Customer Support Engineer
- Developed strong working knowledge of HTML, CSS, JavaScript, jQuery, and website related concepts such as layout design, cross browser compatibility, mobile-first, responsive web design and accessibility
- On-boarded and trained new customers to the company, recording feedback to continuously improve our onboarding process
- Addressed, resolved, and recorded customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Frequently demonstrated the value of SinglePlatform and obtained a 75% retention rate of customers I personally onboarded and supported
Jul 2019 - Dec 2019
2 education records
Brigitte Perrin education
Master Of Science - Ms, Human Factors In Informational Design
Bentley University - Mccallum Graduate School Of Business
Bachelor'S Degree, Computer Science (Software Engineering Concentration)
Southern New Hampshire University
FAQ
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What company does Brigitte Perrin work for?
Brigitte Perrin works for National General.
What is Brigitte Perrin's role at National General?
Brigitte Perrin is listed as UX Designer & Researcher | Section 508 & Lean Six Sigma Certified | Passionate about Data-Driven Customer Solutions🚀✨ at National General.
Where is Brigitte Perrin based?
Brigitte Perrin is based in Denver Metropolitan Area, United States, United States while working with National General.
What companies has Brigitte Perrin worked for?
Brigitte Perrin has worked for National General, Pfl.Com, Constant Contact, and Singleplatform.
How can I contact Brigitte Perrin?
You can use AeroLeads to view verified contact signals for Brigitte Perrin at National General, including work email, phone, and LinkedIn data when available.
What schools did Brigitte Perrin attend?
Brigitte Perrin holds Master Of Science - Ms, Human Factors In Informational Design from Bentley University - Mccallum Graduate School Of Business.
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