Brigitte Schulz Email & Phone Number

Gaborone, Botswana

Main responsibility is to co-ordinate, control, effect, plan, and support, oversee and manage daily administrative tasks to support Samsung service business and external authorized service partner operations. Improve and manage service coverage in alignment with sales and service requirements.Responsibilities• Compile daily, weekly and monthly reports on KPI’s• Compile daily, weekly and monthly reports on repair status, repair quality, repair result• Monitor/Check warranty claims• Monitor/control parts forecasting, parts safety stock and resolve parts supply issues• Control, upload and report on all commercial and technical returns• Assist with the coordination, control and execution of strategic service objectives including but not limited to audits, new partner registrations, supplier payments

Gaborone, Botswana

Main responsibility was to manage the warranty process and manage supplier- repair agent relationships for best quality and turnaround time on repairs. Always ensuring that the customer receives the best possible serviceResponsibilities• Responsible for customer complaints and customer returns/repairs.• Inventory Management of customers and organisation units.• Training and Development of service staff.• Risk Management• Support service technicians to test and ensure customer units qualify for repair/exchange/upgrade and that feedback is given to the customers so as to minimise complaints.• Maintain quality control/satisfaction records, ensuring audits are passed• Perform staff appraisals and Perfomance Management• Ensure compliance of damaged stock and that it remains well within the limit for the organization which was 0.75% of overall stockholding for the store• Assist branch manager and Assistant with any other tasks such as internal audits, reports, merchandising, stocktake, ordering office consumables etc• Ensure policy and procedures are adhered to

Gaborone, Botswana

I was tasked with carrying out all database, networking, users’ support and administrative activities.Responsibilities• Spearhead stocktaking (i.e. system preparation, capturing stock counts, updating and providing variance reports)• Wide Area Network set-up and maintenance and support (includes daily checking of WAN and ensuring that it is up and resolving issues as they arise) • Application software support and maintenance ( i.e. Linux Server, ERP (Internal software used for trading), MS Office Applications, Payroll system etc)• Operating systems installation and support (Windows 2000, XP, Vista)• Maintaining and Supporting email server (Zimbra) and file server (Linux), internet access, webmail • Maintain Inventory of IT equipment and Consumables• Development and Monitoring of Information Technology procedures and policies (i.e. Enterprise, issue, and system specific)• End User Support• Provide management with sales reports, etc extracted from ERP System• Backup – BACULA (previously Symantec Backup Exec)• Ordering, management and installation of IT equipment and consumables.