Project: leading Tech Company with mobile devices, personal computing and consumer softwareMarkets: France, Belgium, Luxembourg and SwitzerlandAs a backup team leader - coached the new agents on call handling and positioning to ensure the quality of their work- documented and maintained reports related to call listening for QA.- identified areas of improvement and conducted one to one sessions with procedure reviews- monitoring KPIs (FCR, log rate...)As a customer service representative - responded promplty and answered customer inquiries in order to achieve high customer satisfaction level.- escalated to investigate and resolve service issues according to procedures.- supplied customer with responses and informations by phone or email. - support to Sales

B2B appointment setting and sales lead generation. http://www.leadsolution.euQualifying leads and setting appointments for field sales.Sourcing and contacting decision makers.Updating and maintaining SAGE CRM database as appropriate.Providing reports and feedback to field sales accordingly.

CMDiasitis' focus and expertise is centered on importing and exporting a range of new Original Equipment (OE) genuine box spare parts for a multitude of Light vehicle brands.Export, Import, OEM, OE, Automotive parts, Spare partsMaximizing Sales and profitability.Identifying all new business opportunities to expand business and maintain an efficient portfolio for all assign region.Developing and maintaining professional relationships with all clients, Participating to various exhibitions.

Import and export of an extensive range of new Original Equipment genuine box and Original Equipment Manufacturer spare parts for Peugeot, Renault, Citroen, Dacia.Export, Import, Spare parts, OEM, OE, AftermarketFinding new customers and suppliers in overseas markets. identifying business opportunities. Arranging communication between company and international customers/suppliers. Handling pricing information and negociating margins. Preparing and confirming order approval. Follow up on pro-forma invoicing and payment. Arranging shipments according to country regulations. Communication with freight forwarders for accurate quotations according to Incoterms (Ex-works, FOB, CIF).

Leading provider of hospitality industry revenue generating solutions offering reservations, business intelligence, and media and web products and services- Coordinated the European Account Executive teamProviding guidance, conducting pre-shifts meetings, coordinating work load balance.Making sure processes and procedures were correctly established and understood.Monitoring status on teams media orders and backlogged orders to ensure deadlines were met.Liaise for quickly implementations for media order changes.Preparing and creating training material for new Account Executives.Actively provided feedback to the Marketing departement on different market needs or product definition- Sales support to European Division DOS and RDOS for French Market.Involved in contract preparation, pricing verification and processing media campaings (GDS)Customer support at property and chain level such as Accor, Hilton, Intercontinental etc...for France and Belgium. Troubleshooting and solving customer inquiries on TravelCLICK’s product range.

Providing Customer Service and Sales support to end consumers for the Spanish market

Service and Reservations for direct customers - French market

Project Manager for market entrance for Amadeus in Malta. Based in Amadeus Hellas (Greece)