Brigitte Nelson-Palmer Email & Phone Number

Charlotte, North Carolina, United States

Change, Communications & Training Manager - Fortune 200 Manufacturing - Data Governance Program Implementation: Led comprehensive change management efforts, overseeing the creation of a new op model, roles, processes via Lucid Chart, and procedures. Developed and executed a robust change strategy, established a change agent network, and owned the development of training materials, communication plan, and all internal communications, while implementing KPIs and feedback mechanisms for monitoring program's progress Change Co-Lead - Fortune 100 Financial Services - Data Marketplace Implementation: Collaborated with Chief Data & AI Office (CDO) to develop a scalable operating model for managing data products and implementing a new Data Marketplace. Established new roles, mapped 18 new processes, and conducted stakeholder interviews to develop a comprehensive change strategy. Created and executed a sponsorship plan, managed communications plan, crafted all internal communications, and developed a training plan for the initial implementation phases Change & Internal Communications Advisor - Banking - Mortgage software implementation: Advised a regional bank's OCM team on software implementation for mortgage teams, upskilling them in stakeholder analysis, Prosci Methodology/ADKAR, and communication planning. Partnered in the establishment of implementation's Change Ambassador program, facilitated weekly meetings for a team of 30+, streamlined internal comms approval processes, resulting in accelerated comms distribution Process & Training Specialist - PMO - Playbook Development: Co-developed a 300+ page onboarding playbook for a regional bank's PMO. Led mapping of new PMO vendor selection processes with templates for 20+ artifacts Change Consultant - Banking - Cloud Transformation & Modernization: Part of change management team for a multi-year GCP cloud transformation at a regional bank, conducting interviews with 50+ application teams to assess readiness

Charlotte, North Carolina

Managed operations and redevelopment of an $85 million 299-unit midrise apartment community, leading a team of 8 to uncover inefficiencies and implement process improvements to drive results. Increased resident satisfaction by 16%, and earned the Expense Control award, saving $17,000 in controllable expenses--Within the first year of hire, elevated community performance from last place in the Charlotte portfolio to Charlotte Community of the Year, and 6th out of 172, nationwide. Rebuilt and trained the new leasing team, achieving the highest resident satisfaction ratings in over two years

Managed daily operations for team of 6 and redevelopment of a $41 million, 321-unit apartment community, implementing comprehensive budgets and strategies to enhance efficiency and exceed financial targets. Frequently led investor tours, showcasing community performance and providing financial insights to senior leadership --Within first 6 months of promotion, increased Rent Growth by 4.8%, Net Operating Income (NOI) by 17%, and generated best financial performance since Avesta acquired community in 2015

Management Training ProgramRigorous training program across 7 communities in 2 states and at company headquarters consisting of rotations throughout leasing, accounting, procurement, assistant management, and community management. Assisted Procurement Director in company-wide invoicing platform trial and co-led vendor relations, managed capital contracts, and enhanced business acumen through a 35-book curriculum and cross-functional training

Tampa/St. Petersburg, Florida Area

Secured pre-enrollment meetings with school administration, coordinated weekly sales events for up to 150 attendees, and executed rapid sales processes to enroll teachers during limited non-instructional time--Ranked in top 15% in sales nationwide after 3rd school enrollment and consistently ranked in top 3 sales for the Central Florida team in this 100% commission-based role, based on the self-hosted sales events

Tampa/St. Petersburg, Florida Area

Supervised and trained a team of commission agents, consistently exceeding weekly quotas and generating over $600,000 in annual production. Conducted sales meetings, managed 120 accounts to improve product penetration, and coached new agents on business generation and closing larger accounts

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Developed deep client relationships through cold calling, prospecting, networking, and referrals and consulted with business owners on supplemental employee benefits. Conducted individual and group presentations to inform and enroll employees in supplemental benefit plans--Selected as one of only two promotions to District Sales Coordinator, surpassing 15 candidates--Qualified for Aflac Headquarters trip, State convention 2011, and State convention 2012 for top sales in Florida. Qualified for 2012 Aflac National Convention for Top 5,000 out of 70,000 agents

Tallahassee, Florida Area