Danny Briggs Email & Phone Number

Victoria, British Columbia, Canada

Canada

Victoria, BC

Victoria BC

At Stocksy, I'm providing IT support throughout the office. Some of my duties include:* Managing and responding to general inbound IT-related requests * Assisting with logistics, planning and IT set ups for new hires * Troubleshooting, updates and administration for finance-related IT * Managing office IT infrastructure (WiFi, routers, and switches) *.

Victoria BC

• Provided first level technical support to Latitude staff, concerning issues with company-issued hardware, and services provided by the Information Systems team
• Upgraded 20 client workstations from Windows 8.1 to Windows 10, and provisioned new workstations for new users
• Handled conference planning for summit meeting of 30 - 40 business partners: organized logistics of room set up, take down, and on-site IT support
• Responded to monitoring alerts, and resolved issues with servers and virtual machines
• Worked with vendors and suppliers to maintain operations of various devices
• Deployed virtual servers for staff for testing and development work

Victoria BC

• Provided first level technical support for Latitude software to GIS and Server administrators; and consulting for installation and configuration of Latitude software
• Coordinated cases, and managed support queue using Salesforce CMS
• Worked directly with Developers and QA teams to help identify bugs and find workarounds for customer issues
• Created public facing documentation and training videos for customers, to help explore some of the more advanced areas of Latitude software
• Assisted with training delivery for Latitude virtual classrooms: used Adobe Connect to support groups of 5 - 20 customers and partners, with wide range of inquiries on product usage.
• Employed quick thinking to respond to “on-the-spot” scenario questions; received positive feedback from students for thorough explanations, and for ensuing improvements to product offerings

Victoria BC

• Performed diagnostics and analysis of computers and networks: troubleshot issues, helped users, and maximized system uptime in fast-paced office environment with heavy work loads
• Orchestrated ticket dispatch and distribution:
• Assigned new customer tickets to the staff person best suited to resolve problem
• Prioritizing incoming tickets to ensure most important items were addressed first
• Monitored staff ticket queues; ensured no tasks were missed in processing
• Scheduled site visits: coordinated meetings and appointments with customers

Victoria BC

• Promoted from original hire as Warehouse Worker, to serve as sole onsite Systems Administrator for office of ~30 users: managed and repaired desktop PC’s and production servers, and implemented new technologies to.
• Set up users and permissions on active directory domain; migrated users to redirect profiles
• Planned and implemented migration to Office 2010, from mix of Office 2000 2003, and XP
• Arranged Citrix clients and connected them to remote servers; monitored server logs for errors
• Repaired and maintained firewalls in a way that minimized downtime
• Tested new technologies (operating systems and hardware); and ensured compatibility with current systems

Victoria BC

• Handled general maintenance and janitorial services

Victoria BC

• Fixed, upgraded, and built computer systems
• Installed various operating systems and software
• Cleaned and maintained PC's
• Organized stock, and helped customers

Sooke BC

• Shelved materials; and cleaned and organized books

Sooke BC

• Ran network cable and set up isolated network
• Performed operating system installations, and configured software
• Configured local security policy