Brian Hsieh Email & Phone Number

New York, NY, US

Burbank, CA, US

• Successfully launched 4+ live service titles while owning game analytics, insights, and reporting
• Drove actionable insights on player behavior that improved combat tuning, matchmaking, and funnel retention on live service titles including MultiVersus & Harry Potter: Quidditch Champions
• Partnered with game designers, engineers, and data scientists to iterate on gameplay features and core mechanics, using data-driven insights to define business cases, ROI, and tuning parameters
• Cultivated trust-based relationships between publisher and studios by genuinely listening, providing guidance, and engaging in hands-on collaboration to ultimately align on vision, strategy, and priorities
• Published exec-level reports & core KPIs across all titles by deploying and maintaining Looker data products, and training customers on how to interpret dashboards and visualizations, e.g. selection bias, correlation.
• Centralized game analytics & insights across all dev studios, product teams, and publishing teams under WB Games so that all titles are following a common data standard and speaking a common language

Burbank, CA, US

• Imbellus (acquired by Roblox + McKinsey & Company in Dec 2020) was an interdisciplinary team of learning scientists, game developers, artists, data scientists, and AI engineers. We built assessments that measured how.
• Served as Product Owner of simulation-based assessments and defined roadmaps and features
• Set product strategy and made trade-offs based on game design, psychometrics, and learning science
• Delivered proprietary solutions to customer under challenging timelines and technical constraints
• Managed reporting & tools infrastructure, which enabled admin, configuration and deployments
• Created product management playbook and skills matrix to recruit, evaluate, and train PMs

Bellevue, WA, US

• Managed platform, live services, BI, and QA across PC and mobile games
• Coordinated dev, test & deploy across all teams, including overseas HQ, for new game launcher
• Worked closely with studios and dev teams to integrate game analytics with BI data platform
• Provided executive reports as well as day-to-day support for CI/CD pipeline implementation
• Designed and published newsletter with insights and FAQs that raised org-wide collaboration
• PC Games: Aion, Lineage II, Blade & Soul

Bellevue, WA, US

• Platform integration, live services, QA and business intelligence
• Games: Aion, Blade & Soul, Lineage II, Wildstar

US

• Selected Project Experience:Biopharmaceutical Company | Digital Transformation | Boston, MA
• Developed digital operating model that incorporated engineering best practices into client’s organizational structure, including Agile Scrum, CI/CD pipeline and monthly all-hands demos
• Created project charter and presented in leadership meetings to obtain alignment on strategy
• Led sprint ceremonies as Scrum Master and coached teams on Agile standards and processesPower & Energy Company | Customer Alert Platform | St. Louis, MO
• Led standups, backlog grooming, planning, review and retrospective sessions as Scrum Master
• Conducted customer journey mapping workshops to help client define minimum viable product

Dublin 2, IE

• Selected Project Experience:Multinational Education & Publishing Company | Cross-Platform Mobile App Dev | New York, NY
• Delivered iPad/Surface apps as part of $4.5M SoW, led teams including interactive games
• Re-engineered mobile app interface and utilized test automation to improve app performance
• Drove project milestones and deliverables and handled primary communication with leadershipTop 3 Cable & Telecommunications Company | Workforce Management | Atlanta, GA
• Implemented national workforce management platform across 25 markets and 1000 end users, driving $6M/year in run rate savings and $2.2M in company revenue
• Wrote, packaged and delivered 125 business requirements within highly aggressive timelines, specifying business rules, ticketing workflows and integration with multiple legacy systems

Dublin 2, IE

Dublin 2, IE

US

• As Agile Product Owner, constructed and prioritized user stories for complete redesign of McKinsey.com and McKinsey Quarterly, while managing overall velocity, burn and scope
• As Agile Scrum Master, led team to create template-based service providing 90% reduction in web dev costs and new site time-to-market, with results that circulated to managing partners

US

• Ported cloud-based supply chain applications from Internet Explorer 7 to Firefox 2.0, including modifying Ajax objects and CSS expressions, to meet customer demand for Mac OS support
• Presented findings and recommendations to Shenzhen-based dev team in Chinese (Mandarin)

Andover, Massachusetts, US

• Upgraded QA reporting tool by writing Visual Basic scripts to automate calculations and queries
• Launched corrective action reports for product defects that helped resolve 90-day backlog
• Assembled, soldered and gas-tested 32 pressure controller units in Class 100 cleanroom