• Maintained client relationships with a nationwide customer base using a consultative approach• Provided consultation, set up, deployment, and post-op analysis of email campaigns for a variety of clients with a heavy emphasis in the home builder and auto dealer space• Provided clientele with guidance on list selection for direct mail campaigns• Assisted team and clientele with email and direct mail list acquisition• Ensured all requests were completed with 100% flawless accuracy, in a timely and efficient manner• Utilized various CRM platforms, databases, and Microsoft Office, with heavy emphasis on Excel, to create reports for internal and external analysis

PrintSource Group (managed print side):-Acted as Project Manager between sales, design, client, and vendor-Collected and reviewed all materials for direct mail jobs, from receiving client art assets to approving completed mail piece-Proofed all jobs before print approval-Participated in plant press-checks-Participated in proof review with client -Completed administrative functions such as order entry, accounts payable, and invoicingInstinctive Insights (data side):-Acted as Project Manager between sales, data analysts, and design-Managed end-to-end email marketing campaigns including list acquisition, creative design input and approval, deployment, and reporting-Managed direct mail list procurement, sourcing, and vendor relationships-Consulted with clients regarding list criteria and demographic targeting-Completed business development functions including prospecting, follow up, and appointment setting-Created reporting for internal and external analysis-CRM Administrator-Completed administrative functions such as order entry, accounts payable, and invoicingIn addition to prior experience detailed elsewhere, I worked daily with SQL at a beginners level, Excel at an advanced level, and CRM.

Managed daily operations of sales-support teamMaintained client relationships with a nationwide customer base using a consultative approachCoached and mentored team in effective cross-sell and upsell strategies to assist in achievement of divisional revenue goalsDirectly responsible for service of accounts with total monthly revenue in excess of $1 millionAssisted team and clientele with email and direct mail list acquisitionEnsured all requests were completed with 100% flawless accuracy, in a timely and efficient mannerManaged quality control audit processCompleted various human resources functions within the service department, including recruitment, interviewing, training, performance reviews, and terminationsCorporate trainer for new hires company-wideCreated operations manuals for company-wide implementation, focusing on customer service and sales processesUtilized various CRM platforms, databases, and Microsoft Office, with heavy emphasis on Excel, to create reports for internal and external analysisParticipated in legal review process for contract updates and revisions2014-2015 Core Values NomineeExperience with salesforce.com, Goldmine, ManageEngine ServiceDeskAdvanced skill in Excel, Outlook, PowerPoint, Word

Managed overall branch operations for National and Alamo at Southwest Florida International AirportParticipated in tri-brand recruitment and interview process for largest branch in southwest FloridaPrepared and delivered yearly reviews for assigned teamSupervised all employees, ranging from hourly customer service to commission-based sales agentsEnsured a full ready line with proper fleet mixProactively sought process improvements to increase customer satisfactionQuickly resolved all customer service issues and/or disputesStrategically set daily walk-up rates to minimize impact of depreciation and keep cars on rent

Oversaw daily store operations in a store with 5+ employeesControlled P&L by effectively managing labor and inventoryCompleted weekly and monthly inventoryCompleted weekly warehouse, dairy, and bakery ordersCompleted hiring, training, and development of employeesTracked daily and weekly financial information including detailed day part analysisImproved sales by setting store goals, suggestive selling, and upsellingProvided excellent guest service to increase repeat business