Responsible for 3 properties namely Costa Riviera Varanasi, Costa River Varanasi & Sampanna Lawn

*Ensuring perfect coordination between all the departments and maintaining the smoothness of operations at all times* Defining, implementing and maintaining the highest standards of guest service.* Maximizing revenues and controlling costs.* Leading team with motivation and productivity* Ensure talent efficiencies and welfare are managed in the highest order* Create a Team ethic whereby you are leading by example* Actively manage the financial statement, reviews and critiques performance in a timely fashion. Educate the process to all members of the management team.* Closely monitor solicitation and booking activity through the sales reporting process and periodical spot checks.* Fully utilize and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action.* Ensure good safety practices of employees and guests assisting in the maintenance of proper emergency and security procedures.* Develop accurate and aggressive long-and short-range financial objectives consistent with the company's mission statement.

- Take care of all day-to-day operations.- To be readily available at all times to deal with situations.- Lead, direct, manage, mentor the team while ensuring SOP are adhered to.- To ensure that rooms have been serviced and maintained to the standards lay down by the Company.- Drives all activities with the aim to provide comfortable and enjoyable stay for hotel guests through implementing hotel standards and programs designed to enhance customer loyalty.- To ensure maximum room occupancy. Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms' yield.- To hold regular performance appraisals with staffs, identifying areas for development and training needs.- Participates in preparing budgets for Rooms Division and monitors expenses. - To monitor trends within the industry and make suggestions how these could be implemented.- Formulate budgets and prepare monthly revenue/expense forecasts.- Check invoicing and cash operation on daily basis- Paying attention to details by keeping the standard of room cleanliness and product maintenance adhering to standard required by our hotel.- To monitor and control operation in the areas of revenue expenditure profitability and performance against budget- Monitor and control the inventory for equipment and supplies

-Take care of all day-to-day Front Office and Health club operations.- To be readily available at all times to deal with situations.- Lead, direct, manage, mentor the team while ensuring SOP are adhered to.- To ensure that rooms have been serviced and maintained to the standards lay down by the Company.- Drives all activities with the aim to provide comfortable and enjoyable stay for hotel guests through implementing hotel standards and programs designed to enhance customer loyalty.- To ensure maximum room occupancy. Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms' yield.- To hold regular performance appraisals with staffs, identifying areas for development and training needs.- Participates in preparing budgets for Rooms Division, health club, travel desk and monitors expenses. - To monitor trends within the industry and make suggestions how these could be implemented.- Prepare monthly revenue/expense forecasts.- Check invoicing and cash operation on daily basis- Paying attention to details by keeping the standard of room cleanliness and product maintenance adhering to standard required by our hotel.- To monitor and control operation in the areas of revenue expenditure profitability and performance against budget- Monitor and control the inventory for equipment and supplies

1. Recruitment of Front office, Health Club & Spa staff, giving right training pertaining to the job and as per SOP.2.Driving the revenues with keeping the cost factor in the mind without hampering the guest satisfaction levels.3. Working closely with Sales & marketing department to improve the room sales and maximizing of ARR4. Making improvements in the processes to achieve higher guest satisfaction and higher cost efficiencies.5. Regular monitoring of GSTS and constant feedback, prompt, accurate delivery of guest services.6. Manage guest history and effective use of guest profiles, likes and dislikes of the regular guests.7. Review monthly business reports, analyze market and occupancy trends8. Monitor business of competition hotels in terms of new accounts and rates.9. Develop departmental trainers with the help of training department and oversee training of the entire department10. Maintain regular contacts with corporate and individual customers and develop strong business relationships.

Front Office Assistant