Team Lead
CurrentI joined as Sr. Transaction Processing Associate and rose to the position of SME for Content Moderation in Dec’17, and curretnlyworking as Business Process Delivery Senior Analyst (Operations Team Lead) - Platform Experience Analyst Ops since Jan’20.Throughout my tenure, my responsibility has been to revitalize one’s own process performance while executing transactions;encourage an atmosphere of continuous improvement and leverage benchmarking to identify key areas for improvement, whileensuring these are linked to business priorities & will deliver business results.Meanwhile, I conceive section's daily activities, analyse productivity/quality of the team's services; and ensure that Service LevelAgreements (SLAs) are respected with business, and for the optimization of processes within the section. Identify all risksassociated with execution of the assigned tasks within the business process and understand the security requirements linked to thebusiness process.Further, my emphasis has always been on administering transactions according to the security requirements to mitigate risks.Oversee core business process transactions involving data according to defined methods, procedures, and standard deliverysolutions to deliver business outcomes in alignment with the service level agreement.