Brijesh Mandan Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Spearhead engineering team efforts to revolutionize global unified communications strategy:o Integrate Generative AI, using Azure OpenAI/Microsoft Copilot to implement MS Teams—build collaboration platform- Enable users to streamline meeting coordination, tasks collaboration, summarize content, and align on next stepso Champion 25% boost in user satisfaction and 30% improved collaboration efficiency to strengthen industry positioning• Establish vision and strategy to integrate (Large) Multi-Modal AI to optimize customer/employee experienceo Create mechanism, enabling users to combine images, e.g., screenshots/pictures to present challenges (customer service)o Utilize GPT-4 with vision on Azure OpenAI service to create use cases:- Facilitate employee/customer efforts to input images with respective text to support querieso Leverage images along with text queries to personalize interactions with help desk chatbots, reinforcing accuracy - Lead efforts to fuel help desk efficiency in resolving customer service queries quickly without involving live agent• Fuel innovation in unified communications strategy, leading Agile transformation and cloud migration initiative: o Reference data from financial audits and user feedback to ensure compliance and performance to drive savings—$10M- Facilitate collaboration to enable project flexibility, driving consistent quality assurance• Utilize Azure OpenAI/Microsoft Copilot to implement Generaative AI—facilitate automation and personalization:o Support transition, fueling 20% reduction in manual user migration from on-prem to M365 via automation scriptso Evaluate Next-Gen Unified Communications Technologies: - E.g., Microsoft Teams, Zoom, Luware Nimbus, and Webex Teamso Reinforce customer satisfaction by increasing personalization within contact center experience by 15%

• Champion enterprise agile transformation to reinforce team collaboration:o Improve team collaboration—15% (timelines/performance assessments, expediting project delivery by 25%• Assess identifiable risks during cloud collaboration transition mitigated risks in cloud collaboration transition:o Mitigate Data security/compliance challenges, leveraging cloud environment to optimize costs:- Drive efforts to reduce downtime and respective incidents by 20% (assessment reports and compliance audits) • Design architecture for automating migrations to Microsoft Teams:o Facilitate 30% reduction in migration timeline, ensuring 25% fewer user disruptions• Create Bring Your Own Device (BYOD) design to increase Mobility by 20% within Non-Sticky Architecture frameworko Enable personal devices usage at work, e.g., laptops, tablets, smartphones:- Facilitate access to secure data/applications while protecting corporate information and preventing breaches• Identify requirements to support priorities for client communication, e.g., display customer data to business agents o Reinforce agents’ capacity to manage customer communication during live interactions:- Enable AI to power customer service via chatbots: save agents’ 15% more time, driving Service solutions alignment• Implement Transport Layer Security (TLS)/Secure Real-Time Protocol (SRTP) encryption mechanism: o Support efforts to mitigate security risks, e.g., Message spoofing, Denial of Service (DoS), Toll fraud, etc.- Reduced DoS and Toll fraud incidents, minimizing occurrence of incidents by 25%

• Led unified communications initiative, implementing fraud management, partner loyalty, and multi-channel preference apps o Integrated business centric and customer serving applications to optimize functionality of communication systemso Created session manager vision/strategy to facilitate integration of applications into infrastructure- Developed architecture and design documents along with an implementation plan- Championed efforts to drive savings and generate revenue, totaling $50M+ • Facilitated Session Initiation Protocol (SIP) enablement, developing compatible communications infrastructureo Drove advancement, scalability, and capability to integrate with next generation applications- Fueled a 25% improvement in communication reliability, reducing dropped audio/video calls (per reports)• Engineered and transformed contact center with 90k+ agents to support scalability:o Drove Interactive Voice Response (IVR) integration, agent routing, and Avaya/Genesys systems:- Facilitated migration of unified communications environment- Streamlined operations to increase contact center capacity by 20% while reducing operational costs by 15%

• Directed architecture and design of a contact center with 90k+ agents:o Drove a 30% increase in contact center efficiency, fueling 20% improvement in agent satisfaction• Defined Session Manager vision/architecture to reduce occurrences of users not having capacity to access applicationso Spearheaded initiative to minimize access bottlenecks by 20%, improving control over communication systems—30%• Prioritized efforts to normalize multi-vendor interoperability and communication: o Standardized communication protocol to enable interoperability between several vendors to improve reliability by 20% • Facilitated web-centric applications enablement to enhance and simplify functionality, while supporting policy control:o Increased proportion of user device agnosticism by 25%• Monitored voice security–encryption TLS/SRTP, firewall, voice IPS/IDS:o Drove 25% reduction in security incidents to improve voice system integrity by 15%

• Designed real-time communications environment architecture, implementing strategies to IP enable infrastructure:o Reduced telephony carrier charges by 25%, driving $2.5M in savings• Established architecture for VoIP network (H.323 and SIP) for multiple locations:o Enhanced communication reliability to reduce latency, improving global efficiency by 30%• Engineered IP (H.323 and SIP) trunks between PBXs for multiple locations, including:o Avaya S8700/S8720/S8300, G650 Gateways, G450 H.248 gateways, 96xx endpoints, Modular Messaging, Cisco Unity- Facilitated 25% improvement in network connectivity and efficiency• Strategized voice platforms (VoIP and TDM telephony) to reinforce effectiveness for general users and contact centers o Developed communications planning to drive 30% increase in efficiency and responsiveness, optimizing platforms• Deployed Cisco Call Manager for branches, increasing communication reliability and functionality by 25%o Improved branch communication capabilities to reduce downtime