Conduct incident or crisis management plans to address issues.Investigate and report errors in trade transactions for management resolutions.Link trade transactions processed with relevant trade documents.Participate in key activities in technology projects.Plan work improvement activities and performance improvement strategies.Review key objectives to determine if operations are effective.

Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customersWork on special short-term projects to offer customized support for new products or products at end-of-lifeMonitor the customer satisfaction levels and develop methods for increasing themAssist in creating ways for delivering excellent customer service to irate or problematic customers

Preparing daily, weekly and monthly service reports.Responding to customer queries.Supporting premium credit card customer requests.Uploading products on website.