Brijesh Patel Email & Phone Number

London, England, United Kingdom

• ITSM SME and End-to-End Architect to disaggregate self-service, service management and order management logistics capabilities from the DSP (Data Service Provider) and migrating from BMC Remedy to ServiceNow.
• Strategic technical leader to provide guidance and recommendations on adoption of ESM tools and processes for programmes and in-life changes. This includes enterprise level architectural proposals such as the adoption.
• Lead architect accountable for the architectural impact (while supporting contracts, testing and security) on ~23 changes into ~15 Service Providers, including documenting the CRs, reviewing IAs (Impact Assessments).
• Architectural and technical input into the procurement process to down select bidders to implement the programme deliverables. This involved RFP questions writing and bidder evaluation.
• Contribute end-to-end architectural decisions, discussions and presentations for internal, external, and senior management stakeholders including TABASC, market warming, CFDA (Cross-functional Design Authority) and CTO.
• Reviewing the SEC (Smart Energy Code) to provide improvements based on best practices and leveraging modern technology.

London, England, United Kingdom

• In September - November 2023, I conducted a 10-week course for 50 students providing life coaching, character development and meditation based on ancient wisdom from the East. This includes facilitating workshops.
• Team Leadership: Leading a team of 10 volunteers to develop learning materials and course training resources used for providing education in spiritual centres.
• Collaboration: Liaising and cooperating with 30+ global partners to implement strategies and best practices for empowering local community educators to deliver systematic scriptural studies.

London, England, United Kingdom

• Public sector service takeover (June 2023 – Present):Technical Test Lead for a joint-effort service takeover project to transfer service ownership between suppliers. Key accomplishments and responsibilities include:
• Business Analysis: Supported comprehensive knowledge transfer sessions as a tool SME (from the incoming team) to elicit information about the current processes, systems, configurations, ongoing projects, and known.
• Quality Assurance: Enforcing rigorous quality assurance practices, conducting thorough testing and verification while aligning with contractual deadline deliverables. My commitment to quality ensures the handover of a.

Hounslow, England, United Kingdom

• Telecommunications merger, acquisition, and digital transformation (Sep 2022 – Aug 2023):Led and managed a dynamic team of Remedy and Jitterbit consultants in a multimillion £ programme. Key accomplishments and.
• Technical Leadership: Led, mentored, supported and managed 6 resources from multiple technology disciplines to build robust interfaces across diverse process streams throughout the entire project to ensure optimal.
• Architecture & Integration Design: Successfully solved complex integration and architecture design challenges to ensure seamless development and integration of systems and processes. Implemented innovative solutions to.
• Vendor Coordination: Effectively collaborated with 4 third-party vendors, fostering strong working relationships to facilitate smooth project execution and timely deliverables.
• Streamlining Delivery Process: Oversaw and managed 4 delivery streams concurrently, optimising resource allocation and maintaining tight project timelines. Identified potential bottlenecks and mitigated risks to keep.
• Adaptability and Flexibility: Navigated through changing priorities and evolving project requirements, ensuring adaptability in the face of dynamic business conditions. Maintained a proactive approach to accommodate.

Hounslow, England, United Kingdom

• Key Project - Public sector digital transformation and migration (Sep 2019 – Aug 2022):Demonstrated exemplary leadership and technical expertise to drive the success of a multimillion £ mobile radio communications.
• Technical Leadership: Managed a small team of 2 across diverse process streams throughout the entire project. Challenged and motivated team members to ensure optimal performance and collaboration.
• Technical Expertise: Leveraged my deep technical knowledge on BMC Remedy ITSM, BMC Discovery and Systems Integrations to become the Subject Matter Expect (SME), designing robust and scalable solutions aligned with.
• Process Improvement: Implemented strategic process improvement initiatives that streamlined workflows and optimised project efficiency. Reviewed, analysed and advised on the customer processes and procedures based on.
• Collaboration and Cross-Functional Engagement: Fostered a collaborative work environment by actively engaging with cross-functional teams, including developers, consultants, project managers, business analysts.
• Solution Implementation: Spearheaded the implementation of the BMC Discovery solution, introducing accurate and comprehensive IT asset discovery capabilities, and 8 BMC Remedy ITSM and CMDB work streams. These.

Hounslow, England, United Kingdom

• Technical Consultancy: Developed expert technical knowledge in the BMC product sets.
• SME: Commanded the position of an Subject Matter Expert (SME) for customers on 20+ projects, being the point-of-contact as a Developer, Consultant and Technical Solutions Architect.Major milestones:
• 2017-2018: Owned the entire SDLC for multiple delivery streams on a multimillion £ digital transformation and enablement programme for a broadcasting company in the UK.
• 2017: Successfully became the trusted advisor from a challenging 1-month T&M project, enabling a $100k re-engagement within the same year, & multiple high-value projects since.
• 2016-2018: Took the role as a key Remedy Consultant in a digital transformation project for a mass media & publishing company and 4 of its subsidiaries in the USA, deputing for the Lead Principal Architect for the.
• 2016: Delivered 7 complex service requests and automated CMDB population for a customer within my first graduate year.

• Assistant project manager in charge of managing a team of developers for the successful delivery of IT projects with development, testing, and quality assurance.
• Designing, brainstorming and implementing webpage user flows to expand the user traffic by 3x.
• Working with HTML and CSS components to update and maintain the website for enhanced user experience.

Bachelor’S Degree, Natural Sciences

Activities and Societies: • Homerton College Cricket Club, Triple Helix Cambridge Editor• Programming modules involving Matlab and C++ •.

Gcses, A-Levels, Mathematics And Physics

Activities and Societies: • Member of the Senior Prefect Team, Peer Teaching in Mathematics, Participant of the British Physics Olympiad.