Brian Keller Email and Phone Number
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What I love- Incubating initiatives that accelerate the company’s long-term vision- Setting direction and coaching leaders across go-to-market functions- Solving problems to grow customers / creators- Bringing firsthand experience to partner between business and product teams- Company storytelling through podcasts - I hosted Backstage with Patreon (https://shows.acast.com/backstage), and over 100 episodes of an internal employee podcast at Dropbox, and I write reviewed and commentary about branded company podcastsWhat I’ve done- At Patreon I ran the forty-person Creator Success function, spanning high-touch and scaled account management, community & education programs, customer support, and business development- At Dropbox I led the Renewals & Expansion Product Growth team, after co-leading the Business Strategy team- At Boston Consulting Group I was a Project Leader in charge of consulting engagements with consumer products and technology clients- As an entrepreneur I co-founded a company offering online blood drive management that was used to schedule 200,000+ appointments
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Senior Product ManagerUber Oct 2023 - PresentSan Francisco, California, Us -
Director, Creator SuccessPatreon Oct 2019 - Jul 2023San Francisco, California, UsLed the three teams comprising our creator-facing programs:- Account Management - Relationships and revenue growth for the 700+ largest creators on the platform, with high-touch and scaled email-based coverage - Community & Education - launched Creator Hub education website, programs for brand ambassadors, peer groups, and creators of color, virtual workshops and courses- Customer Support - Integrated support team into Creator Success, and hired Director for the team to transition from employee to outsourced model for consumer supportAdditionally:- Business Development partnerships in podcasting, creator education, back office tools, and financial services- Created, hosted, and produced Backstage with Patreon, which released 25 episodes of a weekly podcast for creators featuring interviews with peer creators and the Patreon team -
Growth Lead, Renewals & Expansion At DropboxDropbox Jun 2018 - Oct 2019San Francisco, California, UsAs Growth Lead, Renewals & Expansion, I managed two teams that own churn reduction and revenue expansion from existing customers in Dropbox’s ~$1B self-service business, having delivered multi-million dollar improvements in individual churn, team churn, and upgrades. The team specs, designs, builds, and launches A/B tests to drive voluntary churn, billing churn, customer winback, SKU upgrades, and team license expansion. We also validate customer needs, develop roadmaps, and product manage the delivery of new user experiences. -
Co-Head Of Business StrategyDropbox Jan 2015 - Jun 2018San Francisco, California, UsThe Business Strategy team is a trusted partner to Dropbox executives in driving high impact projects for the company.As Co-Head of Business Strategy, I grew & developed the team while leading projects across topics including:* Product roadmap: Long-term product strategy, Product launch preparation* GTM: Outbound sales GTM, Self-serve monetization, Unit economics* Growth opportunities: Adjacent market sizing, competitive landscaping, AI/machine learning, Partnership evaluationPreviously led the sales operations team with responsibilities to:* Administer global policies/processes for Direct Sales operations (e.g. quota setting, crediting rules)* Support regions in ongoing reporting and analysis (e.g. revenue reporting, territory development)* Execute projects to enhance sales performance, analytical capabilities and streamline workflows -
Project LeaderThe Boston Consulting Group Jan 2013 - Jan 2015Boston, Massachusetts, UsRedesigned veterinary market partnership contracts, sales approach and sampling program for Japanese pet food subsidiaryChange management plan and global investment model for an overall new direct/partner sales coverage model in storage hardwareDesigned a new operating and organizational model for the legal department of a global software companyCreated the launch plan for a new luxury vehicle for a global automotive OEM, with volume and price targets, leasing & incentives offers, consumer targeting and positioning, launch and sustaining marketing budgets, and dealership experience requirementsDeveloped weekly productivity tips newsletter and grew it to global distribution, and coded PowerPoint add-in used by 200+ consultants at BCGSelected for one-year exchange program with Tokyo office in 2013 -
ConsultantThe Boston Consulting Group Sep 2011 - Dec 2012Boston, Massachusetts, UsDeveloped price recommendations for all vehicles of a global automotive OEM, using conjoint analysis to calculate optimum price-volume points for base models and trim/option packages, identifying $300M annual revenue opportunityEvaluated opportunity spaces for technology client's software development platform through industry trends and interviews/focus groups with CEOs/CTOs/VPs EngineeringDefined technology client's consumer online support strategy to create sustainable model for self-service / low-touch support, and tracking of upgrade/attrition trigger pointsBuilt model for allocation of synergy targets by customer and sales rep for enterprise software companies after a merger -
Co-FounderBlood Drive Consultants Jun 2003 - Dec 2013Co-founded and did PHP/MySQL development for non-profit offering online system for blood drive management to schools and blood centers that was used at 75 organizations to schedule 200,000+ appointments
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Associate Brand Manager InternGeneral Mills Jun 2010 - Aug 2010Minneapolis, Minnesota, UsAnalysis of Boxtops for Education program effectiveness, strategy for Yoplait Kids products in the Hispanic market -
ConsultantThe Boston Consulting Group Nov 2008 - Jul 2009Boston, Massachusetts, UsIdentified synergies in production and route optimization of the direct store delivery system of a fast-moving consumer goods company from merging with a competitorPlanned and implemented the integration of compensation and benefit programs for an enterprise software company after a merger -
AssociateThe Boston Consulting Group Aug 2006 - Oct 2008Boston, Massachusetts, UsCreated positioning strategy and amenity standards for brands of a midscale hotel chain based on consumer perceptions and competitor offeringsDeveloped scenarios of future competitive landscapes for a consumer software maker through interviews and workshops with internal partners and startupsEvaluated promotion effectiveness for a food manufacturer and optimized trade spend budget across customers leveraging AC Nielsen Nitro dataDeveloped tools for working with greater efficiency in PowerPoint and distributed them to other consultants, with 200 colleagues across all U.S. offices adopting the tools for everyday use -
Information Decision Solutions InternProcter & Gamble Jun 2005 - Aug 2005Cincinnati, Ohio, UsAnalytics and dashboards on retail pricing, velocity, out-of-stock data.
Brian Keller Skills
Brian Keller Education Details
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Northwestern University - Kellogg School Of ManagementTechnology Management -
University Of PennsylvaniaSystems Engineering
Frequently Asked Questions about Brian Keller
What company does Brian Keller work for?
Brian Keller works for Uber
What is Brian Keller's role at the current company?
Brian Keller's current role is Senior Product Manager at Uber (ex Patreon, Dropbox, BCG).
What is Brian Keller's email address?
Brian Keller's email address is br****@****box.com
What is Brian Keller's direct phone number?
Brian Keller's direct phone number is +141527*****
What schools did Brian Keller attend?
Brian Keller attended Northwestern University - Kellogg School Of Management, University Of Pennsylvania.
What skills is Brian Keller known for?
Brian Keller has skills like Business Strategy, Financial Modeling, Market Research, Analytics, Cross Functional Team Leadership, Competitive Analysis, Corporate Development, Strategy Development, Strategy, Valuation, Consumer Insights, Management Consulting.
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