Brian Keller

Brian Keller Email and Phone Number

Senior Product Manager at Uber (ex Patreon, Dropbox, BCG) @ Uber
Brian Keller's Location
San Francisco, California, United States, United States
About Brian Keller

What I love- Incubating initiatives that accelerate the company’s long-term vision- Setting direction and coaching leaders across go-to-market functions- Solving problems to grow customers / creators- Bringing firsthand experience to partner between business and product teams- Company storytelling through podcasts - I hosted Backstage with Patreon (https://shows.acast.com/backstage), and over 100 episodes of an internal employee podcast at Dropbox, and I write reviewed and commentary about branded company podcastsWhat I’ve done- At Patreon I ran the forty-person Creator Success function, spanning high-touch and scaled account management, community & education programs, customer support, and business development- At Dropbox I led the Renewals & Expansion Product Growth team, after co-leading the Business Strategy team- At Boston Consulting Group I was a Project Leader in charge of consulting engagements with consumer products and technology clients- As an entrepreneur I co-founded a company offering online blood drive management that was used to schedule 200,000+ appointments

Brian Keller's Current Company Details
Uber

Uber

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Senior Product Manager at Uber (ex Patreon, Dropbox, BCG)
Brian Keller Work Experience Details
  • Uber
    Senior Product Manager
    Uber Oct 2023 - Present
    San Francisco, California, Us
  • Patreon
    Director, Creator Success
    Patreon Oct 2019 - Jul 2023
    San Francisco, California, Us
    Led the three teams comprising our creator-facing programs:- Account Management - Relationships and revenue growth for the 700+ largest creators on the platform, with high-touch and scaled email-based coverage - Community & Education - launched Creator Hub education website, programs for brand ambassadors, peer groups, and creators of color, virtual workshops and courses- Customer Support - Integrated support team into Creator Success, and hired Director for the team to transition from employee to outsourced model for consumer supportAdditionally:- Business Development partnerships in podcasting, creator education, back office tools, and financial services- Created, hosted, and produced Backstage with Patreon, which released 25 episodes of a weekly podcast for creators featuring interviews with peer creators and the Patreon team
  • Dropbox
    Growth Lead, Renewals & Expansion At Dropbox
    Dropbox Jun 2018 - Oct 2019
    San Francisco, California, Us
    As Growth Lead, Renewals & Expansion, I managed two teams that own churn reduction and revenue expansion from existing customers in Dropbox’s ~$1B self-service business, having delivered multi-million dollar improvements in individual churn, team churn, and upgrades. The team specs, designs, builds, and launches A/B tests to drive voluntary churn, billing churn, customer winback, SKU upgrades, and team license expansion. We also validate customer needs, develop roadmaps, and product manage the delivery of new user experiences.
  • Dropbox
    Co-Head Of Business Strategy
    Dropbox Jan 2015 - Jun 2018
    San Francisco, California, Us
    The Business Strategy team is a trusted partner to Dropbox executives in driving high impact projects for the company.As Co-Head of Business Strategy, I grew & developed the team while leading projects across topics including:* Product roadmap: Long-term product strategy, Product launch preparation* GTM: Outbound sales GTM, Self-serve monetization, Unit economics* Growth opportunities: Adjacent market sizing, competitive landscaping, AI/machine learning, Partnership evaluationPreviously led the sales operations team with responsibilities to:* Administer global policies/processes for Direct Sales operations (e.g. quota setting, crediting rules)* Support regions in ongoing reporting and analysis (e.g. revenue reporting, territory development)* Execute projects to enhance sales performance, analytical capabilities and streamline workflows
  • The Boston Consulting Group
    Project Leader
    The Boston Consulting Group Jan 2013 - Jan 2015
    Boston, Massachusetts, Us
    Redesigned veterinary market partnership contracts, sales approach and sampling program for Japanese pet food subsidiaryChange management plan and global investment model for an overall new direct/partner sales coverage model in storage hardwareDesigned a new operating and organizational model for the legal department of a global software companyCreated the launch plan for a new luxury vehicle for a global automotive OEM, with volume and price targets, leasing & incentives offers, consumer targeting and positioning, launch and sustaining marketing budgets, and dealership experience requirementsDeveloped weekly productivity tips newsletter and grew it to global distribution, and coded PowerPoint add-in used by 200+ consultants at BCGSelected for one-year exchange program with Tokyo office in 2013
  • The Boston Consulting Group
    Consultant
    The Boston Consulting Group Sep 2011 - Dec 2012
    Boston, Massachusetts, Us
    Developed price recommendations for all vehicles of a global automotive OEM, using conjoint analysis to calculate optimum price-volume points for base models and trim/option packages, identifying $300M annual revenue opportunityEvaluated opportunity spaces for technology client's software development platform through industry trends and interviews/focus groups with CEOs/CTOs/VPs EngineeringDefined technology client's consumer online support strategy to create sustainable model for self-service / low-touch support, and tracking of upgrade/attrition trigger pointsBuilt model for allocation of synergy targets by customer and sales rep for enterprise software companies after a merger
  • Blood Drive Consultants
    Co-Founder
    Blood Drive Consultants Jun 2003 - Dec 2013
    Co-founded and did PHP/MySQL development for non-profit offering online system for blood drive management to schools and blood centers that was used at 75 organizations to schedule 200,000+ appointments
  • General Mills
    Associate Brand Manager Intern
    General Mills Jun 2010 - Aug 2010
    Minneapolis, Minnesota, Us
    Analysis of Boxtops for Education program effectiveness, strategy for Yoplait Kids products in the Hispanic market
  • The Boston Consulting Group
    Consultant
    The Boston Consulting Group Nov 2008 - Jul 2009
    Boston, Massachusetts, Us
    Identified synergies in production and route optimization of the direct store delivery system of a fast-moving consumer goods company from merging with a competitorPlanned and implemented the integration of compensation and benefit programs for an enterprise software company after a merger
  • The Boston Consulting Group
    Associate
    The Boston Consulting Group Aug 2006 - Oct 2008
    Boston, Massachusetts, Us
    Created positioning strategy and amenity standards for brands of a midscale hotel chain based on consumer perceptions and competitor offeringsDeveloped scenarios of future competitive landscapes for a consumer software maker through interviews and workshops with internal partners and startupsEvaluated promotion effectiveness for a food manufacturer and optimized trade spend budget across customers leveraging AC Nielsen Nitro dataDeveloped tools for working with greater efficiency in PowerPoint and distributed them to other consultants, with 200 colleagues across all U.S. offices adopting the tools for everyday use
  • Procter & Gamble
    Information Decision Solutions Intern
    Procter & Gamble Jun 2005 - Aug 2005
    Cincinnati, Ohio, Us
    Analytics and dashboards on retail pricing, velocity, out-of-stock data.

Brian Keller Skills

Business Strategy Financial Modeling Market Research Analytics Cross Functional Team Leadership Competitive Analysis Corporate Development Strategy Development Strategy Valuation Consumer Insights Management Consulting

Brian Keller Education Details

  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Technology Management
  • University Of Pennsylvania
    University Of Pennsylvania
    Systems Engineering

Frequently Asked Questions about Brian Keller

What company does Brian Keller work for?

Brian Keller works for Uber

What is Brian Keller's role at the current company?

Brian Keller's current role is Senior Product Manager at Uber (ex Patreon, Dropbox, BCG).

What is Brian Keller's email address?

Brian Keller's email address is br****@****box.com

What is Brian Keller's direct phone number?

Brian Keller's direct phone number is +141527*****

What schools did Brian Keller attend?

Brian Keller attended Northwestern University - Kellogg School Of Management, University Of Pennsylvania.

What skills is Brian Keller known for?

Brian Keller has skills like Business Strategy, Financial Modeling, Market Research, Analytics, Cross Functional Team Leadership, Competitive Analysis, Corporate Development, Strategy Development, Strategy, Valuation, Consumer Insights, Management Consulting.

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