Brilly Gunawan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Trapeze Software Inc. is an operating company of Volaris Group which is an operating group of Constellation Software that is engaged in the development, installation and customization of intelligent transportation systems. Its product offerings include scheduling, route optimization, staffing asset management, and communication systems. The division is headquartered in Mississauga, Ontario, and has offices across Canada and the United States, with operating subsidiaries across North America… Show more Trapeze Software Inc. is an operating company of Volaris Group which is an operating group of Constellation Software that is engaged in the development, installation and customization of intelligent transportation systems. Its product offerings include scheduling, route optimization, staffing asset management, and communication systems. The division is headquartered in Mississauga, Ontario, and has offices across Canada and the United States, with operating subsidiaries across North America, Northern Europe, Australia, the United Kingdom and Malaysia.The Trapeze ASEAN customer care team, located in Malaysia, was established in August 2021 to provide support for ITS (LTA) customers. In 2020, the team's support was expanded to include Workforce Management (KTMB) and Enterprise Asset Management Solutions (MRTC).We bring the support "Closer to Customers" Show less

Malaysia

As the Problem Manager for the Fast Retailing account, my main focus was on introducing and implementing a Problem Management module within a 3-month period. My skill set was similar to that required for the Nokia account. I also contributed to the Continuous Service Improvement program, resulting in the closure of 76 action items in the past 18 months. I successfully implemented reporting consolidation, leading to improved analysis of agent productivity and resulting in headcount savings… Show more As the Problem Manager for the Fast Retailing account, my main focus was on introducing and implementing a Problem Management module within a 3-month period. My skill set was similar to that required for the Nokia account. I also contributed to the Continuous Service Improvement program, resulting in the closure of 76 action items in the past 18 months. I successfully implemented reporting consolidation, leading to improved analysis of agent productivity and resulting in headcount savings. Additionally, I worked on promoting automation in various areas such as processes, tools, training, and reporting. Furthermore, I was responsible for enhancing the Knowledge based contents for clients and IT agents, recommending best practices on KB governance and updates. I also collaborated with the DXC Bionix team and Sales Team to drive up sales for Chatbot and multi-channel solutions for existing and new potential customers. I identified and tested a new solution to digitize the service for DXC Malaysia Service Desk. Show less

Malaysia

As a Problem Manager for the Nokia account, my main objectives were to decrease the number of unresolved tickets, improve the speed of Root Cause Analysis, and enhance collaboration with other partners.

Kuala Lumpur, Jakarta

Project management and Sales executive for System Security and management such as- Openmaint Property management system (Open Source)- Tracking and Mapping software- CCTV and security management system- Document management and hosting (In house / Open Source)Developing entertainment content using Augment Reality application and sales:- Partnership with 4DExtremeIndonesia and we opened an outlet at Palembang Icon mall on December 2016- Expending… Show more Project management and Sales executive for System Security and management such as- Openmaint Property management system (Open Source)- Tracking and Mapping software- CCTV and security management system- Document management and hosting (In house / Open Source)Developing entertainment content using Augment Reality application and sales:- Partnership with 4DExtremeIndonesia and we opened an outlet at Palembang Icon mall on December 2016- Expending augmented reality capability for sales on various business and entertainmentNew business venture on 360 camera and VR contents Show less

Cyberjaya

I am working as Delivery Lead for South East Asia and Arabic Team. We provide support to 14 Countries in South East Asia and Middle East site and supporting the customers on different languages such as English, bahasa Indonesia, Thai and Arabic. There are 30 Agents and Team Lead working closely to deliver the services. My last assignment working as supervisor for R&D Team (Unix/Linux Service Desk).I am able to communicate in English, Malay and Bahasa Indonesia.

I was involved in Transition and Due Diligence with the Project Manager to setup and run the Sara Lee Helpdesk over in KL (HP Tower). The scope is to provide a support for South East Asia Countries such as Indonesia, Australia, China, Malaysia, Philippines, Singapore and Thailand.Following the HP Global decision, the project was moved to HP Manila at August 2008I am involved in the knowledge transfer and transition from KL to Manila and providing training for the new team over in Manila.

Malaysia

At SCI, I am responsible for supporting and maintaining the Networking, servers and workstations. I also work with the HP vendor to set up the infrastructure for two new computer labs and a server room. The project took around 2 months to set up, install, and commission. Additionally, I am involved in developing a web page and email system for SCI. I also played a key role in the design and implementation of the Student Registration and Student Information System.

Bachelor Of Science In Computing, Information Technology

Activities and Societies: Bowling and Badminton team I am holder of NCC Higher Diploma in Computer Science (2000 -2001)

Education record