Brian Mcdevitt Email and Phone Number
Brian Mcdevitt work email
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Brian Mcdevitt personal email
I’m a dynamic VP-level leader at Fidelity with a career history of success in overseeing nationally-distributed teams and optimizing large-scale operations to drive best-in-nation quality, operational, and financial results.My skills span people leadership, HR, data analysis, project and process management, and team building. I have the ability to influence senior leadership teams and recommend actions that achieve significant positive outcomes.As an expert in devising data-driven plans that connect people, teams and organizations, I have a strong focus on creating world-class experiences for employees and customers. I’m an emotionally intelligent leader who is able to guide decision making that affects people and create work settings that encourage innovative thinking and high performance.I develop talent and achieve results through a trust-based approach to leadership that emphasizes accountability, helping people realize their goals through supportive mentoring and feedback. A resilient and adaptable leader, I consider the long-term plans of an organization while taking ownership of the present to inspire progress and success.
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 83148
-
Site General Manager, Merrimack, NhFidelity InvestmentsMerrimack, Nh, Us -
Vice President Human ResourcesFidelity Investments Mar 2021 - PresentMerrimack, New Hampshire, United StatesIn my current role I am an H.R. business partner to the leadership team across our six contact centers nationally. -
Vice President, Integration And Alignment LeadFidelity Investments Jul 2020 - Mar 2021Merrimack, New Hampshire, United StatesIn this role I lead and co-lead strategic initiatives related to Fidelity’s client and associate digital adoption. I was overseeing the creation of a digitization metric, a program to review client intent and drive business insights, and a process to mitigate call volume across centers. -
Vice President, Pi Cc Operations LeadFidelity Investments 2016 - Jul 2020Merrimack, New Hampshire, United StatesIn my last role I led the transformation of processes and procedures across real time monitoring, short term planning, tactical forecasting and operations readiness functions to boost efficiency and performance. My team’s work in analytics led to insights that generated million-dollar cost savings.I oversaw service level achievement and optimization of a half-billion dollar budget. My focus was on providing a world-class associate experience by optimizing the use of overtime, voluntary time off, while providing a world class associate experience through appropriate use of overtime, voluntary time off, off-phone development activity, and other call volume management levers.I was named PI Regional Center Partner of the Year in 2018, and graduated from the Global Leadership Talent Program in Fall 2019. In Q1 2020 I won the Excellence in Action award for successful strategy and execution across Fidelity business units. -
Vice President, Call Volume ManagementFidelity Investments 2012 - 2016Merrimack, New Hampshire, United StatesI spearheaded operations across 5 call centers with a total of 2500 employees, with oversight of call volume management across Fidelity’s Health and Welfare, Defined Benefit, Workplace Guidance, and Defined Contribution and Tax Exempt Workplace retirement business. I also led HR management for a team of 2 directors, 5 managers, and 20 analysts. -
National Console DirectorFidelity Investments 2010 - 2012Merrimack, New Hampshire, United StatesI was responsible for planning and management of operations across 5 call centers with 1500 customer service associates. I oversaw call volume management in Fidelity’s Defined Contribution and Tax Exempt Workplace retirement business, as well as HR management for a team of 12 analysts. -
Site Director, Health And Welfare/Defined ContributionFidelity Investments 2006 - 2010Cary, North Carolina, United StatesIn this role I oversaw 10 customer services teams with a total of 180 employees, as well as managing an eight-figure budget. My responsibilities included leading the annual enrolment project at the Marlboro, MA Site, directing the successful relocation of the North Carolina site, and serving as serving as interim general manager at the IBM Employee Service Center in Durham NC. -
Team Manager, Health And Welfare/Electronic Support ServicesFidelity Investments 2003 - 2006Marlborough, Massachusetts, United StatesI led a team of 18 customer service associates and managed a million dollar budget, notably reducing costs 42% by increasing process and operational efficiency in the electronic support services team. -
Business Transformation Project ManagerFidelity Investments 2000 - 2003Marlborough, Massachusetts, United StatesA major achievement during this time was driving enablement of NetBenefits functionality at mid-to-large enterprises from 40% to 100%. I provided reporting and analytics on web metrics to senior executives. I also led process mapping and redesign efforts on large scale initiatives, including a change management model for managers. -
Supervisor & Service Delivery SpecialistFidelity Investments 1997 - 2000Marlborough, Massachusetts, United StatesI served in various inbound customer service roles spanning escalations and helpdesk enquiries. During this time I coached and mentored fellow associates to provide excellent service and became the point of contact for new client implementations.
Brian Mcdevitt Education Details
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Marketing -
Bridgton AcademyPostgraduate Degree
Frequently Asked Questions about Brian Mcdevitt
What company does Brian Mcdevitt work for?
Brian Mcdevitt works for Fidelity Investments
What is Brian Mcdevitt's role at the current company?
Brian Mcdevitt's current role is Site General Manager, Merrimack, NH.
What is Brian Mcdevitt's email address?
Brian Mcdevitt's email address is br****@****fmr.com
What schools did Brian Mcdevitt attend?
Brian Mcdevitt attended Assumption University, Bridgton Academy.
Who are Brian Mcdevitt's colleagues?
Brian Mcdevitt's colleagues are Allison Ambriz, Mba, Charles Eden, Alexander Peterson, Antonio Piotti, John K. Takita, Anna Charrette, Aidan Kelly.
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