Brian Mcdevitt

Brian Mcdevitt Email and Phone Number

Site General Manager, Merrimack, NH @ Fidelity Investments
Merrimack, NH, US
Brian Mcdevitt's Location
Merrimack, New Hampshire, United States, United States
Brian Mcdevitt's Contact Details

Brian Mcdevitt work email

Brian Mcdevitt personal email

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About Brian Mcdevitt

I’m a dynamic VP-level leader at Fidelity with a career history of success in overseeing nationally-distributed teams and optimizing large-scale operations to drive best-in-nation quality, operational, and financial results.My skills span people leadership, HR, data analysis, project and process management, and team building. I have the ability to influence senior leadership teams and recommend actions that achieve significant positive outcomes.As an expert in devising data-driven plans that connect people, teams and organizations, I have a strong focus on creating world-class experiences for employees and customers. I’m an emotionally intelligent leader who is able to guide decision making that affects people and create work settings that encourage innovative thinking and high performance.I develop talent and achieve results through a trust-based approach to leadership that emphasizes accountability, helping people realize their goals through supportive mentoring and feedback. A resilient and adaptable leader, I consider the long-term plans of an organization while taking ownership of the present to inspire progress and success.

Brian Mcdevitt's Current Company Details
Fidelity Investments

Fidelity Investments

View
Site General Manager, Merrimack, NH
Merrimack, NH, US
Website:
fidelity.com
Employees:
83148
Brian Mcdevitt Work Experience Details
  • Fidelity Investments
    Site General Manager, Merrimack, Nh
    Fidelity Investments
    Merrimack, Nh, Us
  • Fidelity Investments
    Vice President Human Resources
    Fidelity Investments Mar 2021 - Present
    Merrimack, New Hampshire, United States
    In my current role I am an H.R. business partner to the leadership team across our six contact centers nationally.
  • Fidelity Investments
    Vice President, Integration And Alignment Lead
    Fidelity Investments Jul 2020 - Mar 2021
    Merrimack, New Hampshire, United States
    In this role I lead and co-lead strategic initiatives related to Fidelity’s client and associate digital adoption. I was overseeing the creation of a digitization metric, a program to review client intent and drive business insights, and a process to mitigate call volume across centers.
  • Fidelity Investments
    Vice President, Pi Cc Operations Lead
    Fidelity Investments 2016 - Jul 2020
    Merrimack, New Hampshire, United States
    In my last role I led the transformation of processes and procedures across real time monitoring, short term planning, tactical forecasting and operations readiness functions to boost efficiency and performance. My team’s work in analytics led to insights that generated million-dollar cost savings.I oversaw service level achievement and optimization of a half-billion dollar budget. My focus was on providing a world-class associate experience by optimizing the use of overtime, voluntary time off, while providing a world class associate experience through appropriate use of overtime, voluntary time off, off-phone development activity, and other call volume management levers.I was named PI Regional Center Partner of the Year in 2018, and graduated from the Global Leadership Talent Program in Fall 2019. In Q1 2020 I won the Excellence in Action award for successful strategy and execution across Fidelity business units.
  • Fidelity Investments
    Vice President, Call Volume Management
    Fidelity Investments 2012 - 2016
    Merrimack, New Hampshire, United States
    I spearheaded operations across 5 call centers with a total of 2500 employees, with oversight of call volume management across Fidelity’s Health and Welfare, Defined Benefit, Workplace Guidance, and Defined Contribution and Tax Exempt Workplace retirement business. I also led HR management for a team of 2 directors, 5 managers, and 20 analysts.
  • Fidelity Investments
    National Console Director
    Fidelity Investments 2010 - 2012
    Merrimack, New Hampshire, United States
    I was responsible for planning and management of operations across 5 call centers with 1500 customer service associates. I oversaw call volume management in Fidelity’s Defined Contribution and Tax Exempt Workplace retirement business, as well as HR management for a team of 12 analysts.
  • Fidelity Investments
    Site Director, Health And Welfare/Defined Contribution
    Fidelity Investments 2006 - 2010
    Cary, North Carolina, United States
    In this role I oversaw 10 customer services teams with a total of 180 employees, as well as managing an eight-figure budget. My responsibilities included leading the annual enrolment project at the Marlboro, MA Site, directing the successful relocation of the North Carolina site, and serving as serving as interim general manager at the IBM Employee Service Center in Durham NC.
  • Fidelity Investments
    Team Manager, Health And Welfare/Electronic Support Services
    Fidelity Investments 2003 - 2006
    Marlborough, Massachusetts, United States
    I led a team of 18 customer service associates and managed a million dollar budget, notably reducing costs 42% by increasing process and operational efficiency in the electronic support services team.
  • Fidelity Investments
    Business Transformation Project Manager
    Fidelity Investments 2000 - 2003
    Marlborough, Massachusetts, United States
    A major achievement during this time was driving enablement of NetBenefits functionality at mid-to-large enterprises from 40% to 100%. I provided reporting and analytics on web metrics to senior executives. I also led process mapping and redesign efforts on large scale initiatives, including a change management model for managers.
  • Fidelity Investments
    Supervisor & Service Delivery Specialist
    Fidelity Investments 1997 - 2000
    Marlborough, Massachusetts, United States
    I served in various inbound customer service roles spanning escalations and helpdesk enquiries. During this time I coached and mentored fellow associates to provide excellent service and became the point of contact for new client implementations.

Brian Mcdevitt Education Details

Frequently Asked Questions about Brian Mcdevitt

What company does Brian Mcdevitt work for?

Brian Mcdevitt works for Fidelity Investments

What is Brian Mcdevitt's role at the current company?

Brian Mcdevitt's current role is Site General Manager, Merrimack, NH.

What is Brian Mcdevitt's email address?

Brian Mcdevitt's email address is br****@****fmr.com

What schools did Brian Mcdevitt attend?

Brian Mcdevitt attended Assumption University, Bridgton Academy.

Who are Brian Mcdevitt's colleagues?

Brian Mcdevitt's colleagues are Allison Ambriz, Mba, Charles Eden, Alexander Peterson, Antonio Piotti, John K. Takita, Anna Charrette, Aidan Kelly.

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