Serve all business divisions with the client side interactive components. Stay updated with the process knowledge, changes refer to product and scheme updates. Handling the whole sales process with personal sales targets. Develop and Maintain proper interaction and reputation with the clients .Understand the business needs of the Clients. Convince them to invest on new Projects with the Company

Executive:Reviewed applications for completeness, accuracy, and compliance with regulations and met with applicants to obtain missing information followed by adding it to the system and forwarding them to the processing team.Been the first point of contact for any customer enquiry about application.Key ResponsibilitiesEntering Customers information coming through from Customers with very high attention to detail.Liaising with customers regarding additional information via telephone/emailLiaising with processing team regarding Credit card processCompiled, sorted and verified the accuracy of data before it was enteredCompared data with source documents, or re-entered data in verification format to detect errorsStored completed documents in appropriate locationsInputted a large volume of data into the company database, utilizing MS Excel. Key AccomplishmentHandled 50+ incoming calls daily.Never recorded any incorrect information.

Worked as a nodal and appellate officer handling the highest level of escalations. It is a semi voice process handling customers on high priority resolution over phone calls. Customers will then be addressed with appropriate email confirmation. Handling calls with clients is also involved when required.Key ResponsibilitiesHandle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standardsMaintain records of day-to-day work by updating trackers to reflect work donInteract with the clients and customers for lead generation.Thinking from a customer perspective to improve online shopping experience.Prepare and share extensive reports to stakeholders on a weekly/monthly basis.Communicate effectively and precisely with internal and external stakeholders.Key AccomplishmentEstablished quality leads and given incentives for the same.Handled escalations and ended the same as appreciation by solving customers long term query.