Brindavan Govindan Email & Phone Number

Thanjavur, Tn, In

Kumbakoanam

Lagos State, Nigeria

Bodinayakannur,Theni

 Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Preparing Minutes of the meeting to be sent to Consultant and MD  Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /MD guidance to be taken wherever required.  Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)  Be on available in the Resort on 24 hours a day to resolve any urgent problems on emergencies. Responsible for the overall management of the operation of the hotel.

Kumbakonam Area, India

 Ensuring the operations of Front office,Housekeeping,Food and beverage departments,Maintenance,Accounts,Reservations and all other departments. Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members. Ensure proper administration of benefits programs to all hotel team members. Review all hourly personnel performance appraisals. Conduct all management performance appraisals. Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies. Ensure proper delivery of guest special requests. Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis. Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem. Inspect rooms according to quality standards for cleanliness and proper preventative maintenance. Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel. Ensure team members follow appropriate cash control procedures. Ensure the security needs of the property and guests are met. Taking the guest for village walk, village market visit, farm cultivation visit and other activities

Lagos,Nigeria

 Overlooking the Hotel's operations and ensure effective and efficient utilization.  of resources with feedback from guests and complete customer satisfaction.  Having thorough knowledge in Corporate Sales and Leisure market. Strong understanding of customer and market dynamics and requirements. Able to achieve revenue & GOP targets. Accountable for total image of Property.  To ensure congenial atmosphere in which employees can perform to the best of their ability.  To successfully apply in-house marketing for the operations product in order to maximize achievement of profitability Targets. Ability to exceed the Owner's expectation. To maintain the brand standard of the hotel.

Kothamangalm,Kerala.

 Handling the restaurant operations, customer relation. Implementing new menus and boosting the sales targets To rectify the complaints then and there implement the good suggestions given by the guest. To maintain good relationship with companies. Training the staff, assigning the duty chart. Organizing banquet party, and out door catering as well.

Kumbakonam

taking the food and drinks order ,serving them. Attending the Guest Complaints and Guest Relations Handling banquets, group lunch and restaurant reservations Created new menu formats keeping in mind customer preferences and upcoming varieties available. Maintained the cleanliness and sanitation standards of the restaurant by routine check-up of the cleaning done by facilities staff. Maintained a friendly environment for staff and customers.

Kualalumpur

 Handling the Thai Kitchen  Handle all aspects of Kitchen Management including monitoring food production and aesthetic presentation of Food and Beverages. Create new recipes and techniques of food ensuring consistent, high quality and minimize cost of food. Understanding of all key health and sanitation concerns. Involving in organizing food festivals of various cuisines Handling stores, purchase and cost controlling. Preparing the special Luncheon Buffet menus  Handling the out door parties

Thanjavur, Tamil Nadu

Handling the Check-In & Check-outs.Attending the Reservation,Telephones,Cash and Night Auditing.Attending the Guest Complaints & Request.Ensured optimal levels of customer stratification. Developed and managed all guest rooming procedures .Coordinated with various departments and ensured scheduled room changes.Monitored all the phone calls.

Mysore, Karnataka

Job Profile : Handling the Check-In & Check-outs. Attending the Reservation,Telephones,Cash and Night Auditing Attending the Guest Complaints & Request.

Diploma In Hotel Management & Catering Technology, Hotel Operations

Activities and Societies: PARTICIPATE THE FOOD FESTIVAL CONDUCTED IN THE COLLEGE ATTENDED ROTATARY STUDENTS PROGRAMSFront office.

Higher Secondary, Computer Science