Brindo Sylen Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

As a QA Lead, I focus on improving the quality of customer service and driving continuous improvement within the team. My role involves streamlining processes, setting quality standards, and ensuring every customer interaction meets high expectations. I use data-driven insights to monitor performance and improve both individual and team effectiveness.Key.

Bengaluru, Karnataka, India

As a Quality Assurance Coordinator, I was responsible for ensuring consistent quality and performance across the customer support team. I managed audits, coached the team, and oversaw critical documentation while driving key performance improvements and operational excellence.Key responsibilities included:- Audits & Coaching: Conducted regular audits and.

Bengaluru, Karnataka, India

- Managed 25 direct reports across departments.- Owner of quality and training by seamlessly coordinating with the departmental heads.- Handled the definition of quality parameters and developed strategies to ensure the delivery of efficient processes for the teams.- Established metrics for the Quality Auditor that were based on productivity and quality of.

Bengaluru, Karnataka, India

- Coordinating with our partnered photographers for the photoshoots with our various clients spread across the world.- Training new agents on all processes to ensure faster and smoother onboarding- Planning and execution of the team's daily activities- Resolving logistics escalations globally- Maximizing the overall delivery rate through active engagement.

Bengaluru, Karnataka, India

BCS (Business Communications & Support) operator is the first point of contact for photographers, clients, and customers majorly through chats/emails.

Bangalore

Played a very crucial role in setting up a team in liaison with Operations Manager & Assistant Managers for Swiggy - India’s leading food ordering and delivery platform. A team whose main focus was to ensure that the supplier satisfaction is met which was far below the required standards before the team was formed. Have made a difference in bringing up the.

Bachelor Of Commerce

Foundation Program, Company Law