- Created and managed appointments via Zenoti.- Facilitated onboarding and training for new hires.- Generated and analyzed diverse store reports and summaries, covering sales, products, and more.- Maintained effective communication with other spas in the district via Slack, discussing monthly sales goals and store metrics.- Utilized Excel, G-Suite, and Microsoft Office for collecting and storing crucial data, including membership collections and competitive sales.- Ensured spa cleanliness and organizational standards were consistently met.- Answered phones with a positive and upbeat attitude, serving as the first point of contact for prospects.- Achieved and maintained a prospect conversion rate of 25% or higher, surpassing company standards.- Engaged in light graphic design via Canva for sales posters, signs, business cards, etc.- Utilized office supplies such as a printer, laminator, fax machine, etc.

Duties included but were not limited to:- Administrative Assistance to the CMO- Scheduling Meetings- Invoicing- Data Entry (via Microsoft Office, Google Drive, Excel, etc.}- Copywriting (print / digital)- Branding / Messaging- Digital / Print Proofing- Social Media (strategy / copy / imagery)- Research and Development of new services and go to market strategy- Photo Editing- Video Production (storyboarding / narrative scripting)- Client Consultation- New Client Discovery

• Organization of Donor documentation and record keeping• Hard copy record migration to online record-keeping via Microsoft Sharepoint CRM• Separated hard copy files, scanned paper assets, and performed data entry for each

• Makeup, hair, and costume stylist• Assisting poses, backdrop, props, etc. per established shot schedule• Assisting set up, tear down of the photoset