Senior Analyst- Product Consultant
Current- Consulting and Account Management experience working withclients across US, from requirement gathering to value addition fortier 0, 1 clients including Delta Air Lines, Deacero, SpirentCommunications, Purdue Pharma etc
- Providing enhancement business support post-implementation,application consulting and weekly consulting to understand andsimplify needs of customers
- Onboarding and pushing GEN AI applications to customers toimprovise their day to day activites
- Working efficiently on Zycus products, functional andconfigurations, incident management like Salesforce and projectmanagement tools like Jira
- Conducting change impact analysis to assess potential implicationsof changes in the current functionality bu conductingdemonstrations, engaging with cross functional teams in the changemanagement process
- Involved in Release Management activites, functional testing andconducting feature walkthrough for new features released to thecustomers