Trusted Referee (Video)
Current⦁ Participated in video verification sessions in order to help members through the ID.me process⦁ Gave constant feedback to improve company processes, literally helping to create an entire liaison position that wouldn't exist otherwise⦁ Screened documents for validity and fraud-indicators, routing through the appropriate channels when necessary⦁ Stayed up-to-date on current fraud trends and practices through cross-collaboration with the Fraud and Operations departments and by performing self-guided research⦁ Maintained top-of-the-line QA score/production speed the entire time I've been employed, with zero performance concerns