Briona Fields Email & Phone Number

Atlanta, Ga, Us

Empowered 40+ enterprise accounts totaling $4M ARR, leading strategic onboarding, training, and success management to achieve a 110% NRR compared to a team average of 98%. My initiatives, including tailored playbooks and customer data analysis via Tableau, resulted in a 30% increase in platform adoption each quarter and reduced churn risk by 25%. By partnering with executive stakeholders, I aligned Wrike’s solutions with their business goals, uncovering $500K in upsell opportunities. Additionally, I improved NPS by 15% through a streamlined feedback process shared across 10 CSMs.

Atlanta, Georgia

Led enterprise-level energy efficiency and digital programs that resulted in a 45% increase in platform penetration. Increased operational efficiency by 30%, delivering $1M in annual cost savings through project automation and process optimization. Using agile methodologies, I streamlined cross-functional projects such as "CLICK," "Greener Life," and "The Online Enrollment Form," reducing timelines by 25% and improving overall efficiency. By implementing a proactive issue resolution framework, I reduced churn by 45% and enhanced long-term client retention. Additionally, I collaborated across teams to optimize the customer journey, driving a 35% increase in engagement metrics.

Omaha, Nebraska, United States

Managed a B2B portfolio of 150+ client accounts, crafting customized engagement strategies that drove a 20% increase in policy renewals and boosted cross-selling opportunities. By building strong relationships and delivering tailored insurance solutions, I achieved a 15% increase in cross-selling and a 10% improvement in client retention. Additionally, I spearheaded onboarding and training programs for staff, focusing on enhancing product knowledge and sales techniques, which led to a 20% uptick in sales performance.

Omaha, Nebraska

At Werner Enterprises, I excelled as a Logistics Coordinator, optimizing transportation operations and ensuring timely deliveries for a wide range of clients. By leveraging advanced logistics software and data analysis, I improved on-time delivery rates by 30% and reduced transportation costs by 15%. My strong organizational and problem-solving skills, combined with effective communication and collaboration, enhanced operational efficiency and customer satisfaction. Committed to continuous improvement, I stayed abreast of industry trends to implement innovative solutions, driving the company’s success.

Business Administration And Management, General

Political Science And Government