Brionna Thompson Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Sacramento, California, United States

Accomplishments:• Implemented 'Customer Service Enhancement Initiative', which involved optimizing customer service workflows, providing comprehensive training, integrating technology solutions, and establishing feedback mechanisms, resulting in a 20% reduction in resolution time, a 15% increase in customer satisfaction ratings, and a 10% decrease in repeat contact rate, reflecting improved service quality and efficiency.Key Responsibilities:• Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.• Collaborate with cross-functional teams to identify root causes of service issues and develop solutions.• Provide insights and recommendations to management based on data analysis.• Provide comprehensive written notation addressing corresponding inquiries.

Pasadena, Ca

Accomplishments:• Worked with corresponding departments & consultants to implement new strategic vision for KPcosmetic website, resulting an increased website traffic rate of 7%.• Conducted 'Urology Clinic Project' initiative to analyze KP co-op facilities service provider access &implemented changes to create better access for patients.Key Responsibilities:• Led cross-functional teams in successfully executing projects within timeline and budget constraints.• Maintained clear and open lines of communication with clients to ensure project objectives were met.• Compiled detailed reports outlining project progress, outcomes, and recommendations.• Researched tasks, data collection, and analysis to support project objectives.•Managed 4 key corporate accounts and projects.

Los Angeles, California, United States

Accomplishments:• Led "Victim Advocacy Initiative", resulted in a 15% increase in access to victim support services and a 20% reduction in the average response time for addressing victim inquiries. This initiative contributed to tangible improvements in the safety and well-being of victims, reflecting enhanced overall project performance and heightened client satisfaction in victim services.Key Responsibilities:• Managed project-wide communications, drafting executive updates to keep stakeholders informed and engaged.• Developed and managed project plans, schedules, and timelines, ensuring projects met objectives on time and within budget.• Conducted regular project reviews to ensure compliance with established procedures and identify areas for improvement.• Tracked project progress, KPIs, and produced reports for management, providing insights for decision-making.• Lead a team of 5 coordinators and analysts.

Los Angeles, Ca

Accomplishments:• Promoted to Program Coordinator Lead.Key Responsibilities:• Organized and implemented community outreach programs to engage with local residents and promote awareness of important issues.• Coordinated a team of dedicated volunteers to support various initiatives and events within the community.• Assisted with research tasks such as data collection, analysis, and literature reviews to support project.• Analyzed data collected from various sources to identify trends and opportunities for improvement.

Fullerton, Ca

Accomplishments:- Created new hire onboarding manual to improve the flow of department purpose, resulting in anoverall 3% increase in departments overall profit in 2016.

Fullerton, Ca