Bri Perry Email & Phone Number

Texas, United States

The RevOps Co-Op is a community built to serve its members through on-demand expertise, best practice content, educational opportunities, and networking events. All go-to-market operations professionals are welcome - from marketing to customer success and everything in between. It's super rewarding to contribute to and learn from others in the growing RevOps world!

Building a PMO. Driving strategic initiatives, optimizing processes, and fostering cross-functional collaboration across the company to deliver the next best way of working together and supporting customers.-> Cultivating a new approach to business alignment throughout the company using Wrike as the touchstone of truth-> PMed the transition of the customer expand team into "Pods", instilling cross-functional processes amongst Sales, Customer Success, and Renewals to better support each other and our customers-> PMed the shift to new customer segmentation across all customer facing teams and reporting tools

In addition to the responsibilities of my previous role as a PM, I have the honor of managing a team of amazing Project Coordinators, Specialists, and Managers.

2021 CSO Operations MVP Award Winner-> Partnering with cross-functional leaders for large-scale, GTM initiatives as the Subject Matter Expert of Customer Success and Renewals-> PMed the the system changes needed for Customer Success and Renewals to do their work with a roll out of new Wrike packages.-> PMed the transition to Citrix after being acquired, including streamlining how sales flow to the Customer Success team in systems-> Managing the CSO bonus and Renewals incentive program, including creating metric-based plans, planning dashboard specs to monitor the metrics, and calculating payouts

San Diego, Ca

-> Led the implementation team with best practices for efficient project management and time tracking-> Streamlined workflows for onboarding new customers-> Created and improved internal KPIs for implementation and customer support

San Diego, Ca

-> Planned and led weekly implementation meetings with clients to ensure a smooth transition when their Qualer platform goes live-> Managed between 8-12 projects at once with customers in a variety of industries, including aerospace, biotechnology, and more.- Used a strong knowledge of Excel to synthesize customers' historical data and import it in their Qualer platform-> Worked with customers via phone and email to solve their technical issues-> Collaborated with the Head of Technology to create new additions to the software's platform-> Created customer reports using Microsoft SQL Report Builder

Palatine

-> Instructed students in grades 1st through 12th how to master math concepts via the “Mathnasium Way”, a unique approach to solving math problems-> Tutored four students at one time to either help better their school grade or teach them advanced material

-> Instructed and developed “Introduction to Human Factors Engineering” lab, including lectures and demonstrations of how human factors principles are applicable to society-> Edited professor’s new course textbook to ensure it met the course objectives (name is cited in book)

-> Led quality projects for a team of physicians, managers, and nurses using A3 thinking, process mapping, and qualitative and quantitative studies * Reduced patient wait time in the gynecologic cancer clinic by 48% * Saved the neurology clinic $200/mo by implementing a Kanban system * Implemented hospital-wide priority level system to schedule MRIs-> Mentored undergraduate students through group activities and one-on-one training-> Reported project details to the Senior Vice President of Quality

-> Planned and instructed workouts to help 50+ people reach their fitness goals-> Continued to learn new fitness principles through monthly in-services-> Became top fitness instructor and trained/selected new instructors

Master’S Degree, Industrial Engineering

Dean's Honors List. Graduate study focus on both human factors engineering and health systems engineering.

Bs In Industrial Engineering, Industrial Engineering

Dean's Honors List. Minor in "Integrated Studies in Science, Engineering, and Society".