Brianna Phillips Email & Phone Number

California, United States

Chicago, Il, Us

Overseeing business operations, including governance, finance, procurement, and general operational process for a Fortune 500 technology client, with integrated services including Facilities, Projects, Space Planning & Occupancy, Transactions and Lease Administration.• Instrumental in the go-live of a first generation outsource client, including instituting critical governance frameworks and processes, technology, and reporting as the Business Operations lead, collaborating with internal and client leaders.• Oversaw program management, financial management, procurement, technology and general governance and compliance.• Consistently achieved KPI targets for financial management (+/-2% variance) and glidepath savings.• Partnered with BI team to develop compliance and KPI dashboards to enable better decisioning and resolutions.• Assisted the client in a separation of their India portfolio into a separate agreement and management framework.• Developed a tool to enable forecasting of OpEx expenses for new / potential properties based on specific metrics. • Instituted an intake process for the vetting and review of new initiatives, programs, spend requests and reporting to allow leaders the opportunity to approve and prioritize work based on its alignment to the overall mission of the organization.• Organized finance, procurement and IFM leaders to identify ~25% of cost reduction opportunities to meet a client directive. Captured and reported on opportunities identified and executed, and a methodology for tracking our progress against the goal.

Chicago, Il, Us

• Directed an account team consisting of Transaction Managers, Facilities Management Regional Leads, Property Managers, Critical Operations Manager, Compliance Team, Lease Administration, and Financial Management located throughout the world.• Oversaw a dynamic global account consisting of a portfolio of global / regional headquarters, office space, data centers, test labs, light industrial and open space management. • Managed an annual operating budget of $22M for 1.4M square feet of FM space globally, consistently meeting KPI goals for budget and forecast against actuals.• Led the secondary bifurcation process in support of our client’s sale of its enterprise security business. This included identifying assets and operational considerations regarding the division of the portfolio. In a twelve-month period, the team was responsible for decommissioning 33 locations globally as the client shed over 1 million square feet of property. • Instituted COVID process and protocols to ensure we continued to maintain facilities and enable critical work throughout the pandemic.

Chicago, Il, Us

• Acts as key member of an integrated account management team, including Facilities Management, Lease Administration, Transaction Management, Project Management, and Property Management service lines.• Provides globally consistent process, policy, workflows and organization. Focuses to achieve continuous improvements in policies, controls and productivity. • Engages on the strategic planning for integrating new business, providing processes and workflows to ensure smooth transitions as business expands.• Contributes to the development of an accountability framework and strategy to effectively monitor performance.• Provides oversight of all technology applications to ensure they are being used to their full capacity; develop reporting packages and user training to drive user adoption.• Acts as primary interface between Client Groups and C&W account team for implementation or development of account programs that have Real Estate impact.• Assesses organizational structures and processes to optimize efficiency, implement global or broad scale change management strategies, and anticipate and plan for organizational change.

Chicago, Il, Us

• Work with Global Programs & Compliance Manager to develop and enhance programs, focusing on an efficient approach.• Develop tools and drive usage of technology to promote productivity and ensure consistent delivery of reports.• Provide implementation strategies to global senior management team for new programs and practices.• Bring innovative approach to FUSION (SharePoint) collaborative site by utilizing available features to their full potential.• Design forms and lists to simplify approval (PDF signable forms) and data collection (SharePoint lists).• Provide ongoing guidance to management for compliance issues and process monitoring and improvement, and work with management to implement these improvements.• Partner with the client to develop HR workflows to support employee transitions.• Assist in developing and conducting team building.• Act as Client Solutions Coordinator

Chicago, Il, Us

• Coordinate flow of information between Cushman & Wakefield corporate resources and the account Program Manager and C&W at Symantec staff to provide explanations of personnel-related requirements, instructions, and procedures.• Track compliance to corporate, client and account policies and procedure.• Compile and prepare reports and documents pertaining to personnel activities; includes time off tracking• Assists in developing and conducting team building• Provide training or cross training to co-workers• Establish workflow systems or procedures• Utilize and develop technology resources and system tools• Support the Finance team as needed• Acts as Human Resources liaison working with senior level Client Solutions management to assist and advise on employee relations situations and procedural issues.

Chicago, Il, Us

• Provided basic administrative support functions to Sr. Management team.• Supported 100+ employees with basic HR, Payroll, IT and general support.• Tracked staff information.• Aided in annual review and merit increase process.• Assisted in implementation of FUSION (SharePoint) Collaborative Client Site.

• Bid package assembly• Liaison with Construction/Project Managers on behalf of GC• Maintaining and distributing various documents and records to be in compliance with our customers and vendors. Including insurance records, releases and licenses• Responsible for accounts payable and receivable• Designing templates for invoices, letters and schedules• Company website design and maintenance• In charge of finding new construction opportunities for company using specific prerequisites• Phones - Payment inquiry, scheduling and acquiring bid results• Faxing, e-mail, shipping, filing