• Analysed purchase transactions for fraudulent activity, being the sole person performing this task, with 1000s of transactions a week depending on volume.• Worked with others to investigate and solve technical and transactional issues, coordinating with others to communicate solutions to customers via email.

• Developed entirely new system structure for client assignments for my 8-10 person team, increasing case success and organization rates massively, leading to many more successful case approvals.• Handled case numbers at any given time numbering between 8,000 and 12,000, coordinating with my team and government agencies to make sure that the cases were moving forward, and all required information was up to date and accessible.• Managed “difficult” cases that required extra work or extra… Show more • Developed entirely new system structure for client assignments for my 8-10 person team, increasing case success and organization rates massively, leading to many more successful case approvals.• Handled case numbers at any given time numbering between 8,000 and 12,000, coordinating with my team and government agencies to make sure that the cases were moving forward, and all required information was up to date and accessible.• Managed “difficult” cases that required extra work or extra communication with the clients. Show less

Worked as a staffing agent connecting CNA's and RN's to extra shifts at hospitals around the country.

Took bets on horse and greyhound races over the phone. Assisted customers with making deposits into their accounts as well as placing bets online, providing tech support.