Brisa Figueiredo Email & Phone Number

João Pessoa, PB, BR

São Paulo, São Paulo, Brazil

• Responsible for planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.
• Writes clear, concise copy for ads and marketing materials.

Brazil

• Meeting with clients, both companies and professionals from different segments
• Content planning for Instagram and Facebook for segments such as: cultural events, health, services, construction and hospitality.
• Copy for posts (stories, reels, marketing activations, etc.)
• Art director for posts and videos for stories and reels
• Editing videos for stories, reels and YouTube

João Pessoa, Paraíba, Brazil

• Strategic content planning for social media.
• Copywriting and scriptwriting for posts, stories, reels, and marketing campaigns

• Relationship with potential customers through official channels, using hubspot funnels to keep up deals;
• Contacting inbound and outbound leads to present solution and close deals;
• Identification and implementation of improvements in processes, products and services;
• Support the definition of customer acquisition strategies.

São Paulo, Brazil

• Maintain good relationships with clients to maximize the value of those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• One-on-one meetings with clients (B2B and B2C) to explain services to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Grow the business by identifying new sales and business development opportunities
• Provide excellent service to maintain a positive reputation for the business

Brisbane, Australia

• Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
• Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs.
• Empowered clients to pursue skills development, resulting in sale of comprehensive instructional programs.

Brisbane, Australia

• Exceeded sales goals by at least 80% for 3 quarters in row.
• Adhered to company policies and scripts to achieve call-time and quality standards.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Brisbane, Australia

• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Quickly resolved issues using active listening and decision making, which aided in building rapport and relationships with clients.

João Pessoa E Região, Brasil

• Described and explained details about over 30 banking products to inform customers and guide purchasing decisions.
• Achieved quotas by improving sales abilities and product knowledge on a continuous basis to provide optimal service.
• Provided primary customer support to customers in a fast-paced environment.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

João Pessoa E Região, Brasil

• Selected in a national internship program to be educated and trained by developing skills to perform in commercial agencies as a Relationship Account Managers for Small Business (B2B) and B2C (owner's personal banking.

João Pessoa E Região, Brasil

• Developed, executed and planned marketing strategies.
• Being the first and main contact with suppliers, broadcast companies, radios, news.
• Planning internal functions and promotional activities into the real estate market.
• Supervising sales team in online customer services.
• Social Medias management and content creator.

João Pessoa E Região, Brasil

• Developed and created advertising campaigns in partnership with art directors.
• Copy of advertising scripts for television, radio, newspaper, flyers, banners, etc.
• Reviewed advertising copy.

Ux Design

UX Design Program focused on learning different skills into the UX Design field, such as Strategy, Research, Interface, Writing, Mapping.

Graduação Em Comunicação Social, Publicidade E Propaganda

Diploma, Marketing And Communication

Certificate Iv, Marketing And Communication

Certificate Iii, Business Administration And Management, General

Certificate Ii, Business Administration And Management, General

English Language And Literature, General

Education record