● Responsible for planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.● Writes clear, concise copy for ads and marketing materials.

● Meeting with clients, both companies and professionals from different segments● Content planning for Instagram and Facebook for segments such as: cultural events, health, services, construction and hospitality. ● Copy for posts (stories, reels, marketing activations, etc.)● Art director for posts and videos for stories and reels● Editing videos for stories, reels and YouTube

● Strategic content planning for social media.● Copywriting and scriptwriting for posts, stories, reels, and marketing campaigns

● Relationship with potential customers through official channels, using hubspot funnels to keep up deals;● Contacting inbound and outbound leads to present solution and close deals;● Identification and implementation of improvements in processes, products and services;● Support the definition of customer acquisition strategies.

● Maintain good relationships with clients to maximize the value of those relationships● Identify key contacts at potential client companies to establish and foster relationships● One-on-one meetings with clients (B2B and B2C) to explain services to guide their choices● Understand the problems and challenges of clients and identify ways the business could better address those needs● Grow the business by identifying new sales and business development opportunities● Provide excellent service to maintain a positive reputation for the business

● Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.● Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs.● Empowered clients to pursue skills development, resulting in sale of comprehensive instructional programs.

● Exceeded sales goals by at least 80% for 3 quarters in row.● Adhered to company policies and scripts to achieve call-time and quality standards.● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.● Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

● Exceeded team goals and collaborated with staff members to implement customer service initiatives.● Coached team members to deliver hospitable, professional service while adhering to set service models.● Quickly resolved issues using active listening and decision making, which aided in building rapport and relationships with clients.

● Described and explained details about over 30 banking products to inform customers and guide purchasing decisions.● Achieved quotas by improving sales abilities and product knowledge on a continuous basis to provide optimal service.● Provided primary customer support to customers in a fast-paced environment.● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

● Selected in a national internship program to be educated and trained by developing skills to perform in commercial agencies as a Relationship Account Managers for Small Business (B2B) and B2C (owner's personal banking accounts)

● Developed, executed and planned marketing strategies. ● Being the first and main contact with suppliers, broadcast companies, radios, news. ● Planning internal functions and promotional activities into the real estate market. ● Supervising sales team in online customer services. ● Social Medias management and content creator.

● Developed and created advertising campaigns in partnership with art directors. ● Copy of advertising scripts for television, radio, newspaper, flyers, banners, etc.● Reviewed advertising copy.