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Brad Briscoe Email & Phone Number
Head of Strategy and Insights Consulting
at
Tenenfy Strategies
1 work email found
@reputationcph.com
1 phone found area 801
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Head of Strategy and Insights Consulting
Location
Salt Lake City Metropolitan Area, United States, United States
Company size
Who is Brad Briscoe? Overview
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Quick answer
Brad Briscoe is listed as Head of Strategy and Insights Consulting at Tenenfy Strategies, a company with 518 employees, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at reputationcph.com, phone signal with area code 801, and a matched LinkedIn profile for Brad Briscoe.
Brad Briscoe previously worked as Head of Strategy & Insights Consulting North America at Reputation and Sr. Customer Experience Strategic Advisor at Reputation. Brad Briscoe holds Master Of Business Administration (Mba), Finance, International Business from University Of Utah - David Eccles School Of Business.
Company email context
Email format at Tenenfy Strategies
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{first}.{last}@reputationcph.com
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Profile bio
About Brad Briscoe
Customer experience leader with 18 years experience in the development and delivery of customer strategy, analytics, and organizational change. Develop CX programs from the ground up and provide best practice consulting tailored to organizations strategic and operational needs. Expert in building and applying experience analysis to address business goals in marketplaces and industries including Saas, online marketplaces, automotive, hospitality, and healthcare. International management in the Americas, EMEA, and Asia Pacific. Specialties:CX program design and strategyHuman-centered designCustomer personasB2B and B2C customer journey mappingOrganizational change managementTeam developmentCoachingData analyticsNatural Language Processing
Listed skills include Analytics, E Commerce, Product Management, Competitive Analysis, and 29 others.
Current workplace
Brad Briscoe's current company
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Tenenfy Strategies
7 roles · 15 years
Brad Briscoe work experience
A career timeline built from the work history available for this profile.
Head Of Strategy & Insights Consulting North America
CurrentLead data scientists and consultants. Produce and deliver experience management insights for clients and internal experience management operations.
Dec 2022 - Present
Sr. Customer Experience Strategic Advisor
Advise enterprise clients in implementation and operations of customer experience feedback and improvement programs
Jul 2021 - Dec 2022
Director Of Customer Experience
- Directed enterprise customer experience operations team covering 9 divisions, $1.8 billion annual revenue, responsible for experience improvements to processes, products, and people
- Achieved 10-point increase in Net Promoter score to become best in industry, helping revenue grow at more than double the industry rate
- Integrated customer experience processes and research with customer relationship platform (Salesforce)
- Responsible for B2B and B2C customer experience research systems, reporting, and strategic planning processes
- Developed transactional feedback system integrated with launch of customer digital products, delivering real-time insights for customer care channels (e.g., phone, email, text, and online interactions)
2016 - 2020
~4 yrs
Senior Manager Global Customer Insights & Loyalty
Managed loyalty analytics roadmap for North America, Asia Pacific, and Europe, identifying CX opportunities and drivers of loyalty for population of 162 million active ecommerce customers Conceived and implemented network of customer journey touchpoint surveys used as primary source of feedback for 20 product, marketing, and customer experience.
2011 - 2015
~4 yrs
Business Analyst / Manager, Customer Experience Insights
Designed, implemented and managed global customer survey campaigns, using customer satisfaction and Net Promoter methodologies for 23 different countries in 11 languages.Designed process to use customer survey text response data in reporting platforms and performance metrics.Managed customer experience process improvement projects using lean / six sigma.
Jul 2005 - Jul 2011
Business Process Analyst
Using six direct reports, developed corporate team to contact and retain at-risk customers.Designed and carried out large-scale customer loyalty analytics projects (SAS and SPSS)--customer lifecycle, customer segmentation, competitive market analysesSupported business strategy decisions with customer experience data--using large data sets with SAS and.
Oct 2002 - Jun 2005
Team & coworkers
Colleagues at Tenenfy Strategies
Other employees you can reach at reputation.com. View company contacts for 518 employees →
KB
Kirtiraj Bijayan
Colleague at Tenenfy Strategies
Bhubaneswar, Odisha, India, India
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HM
Heather Mccallum
Colleague at Tenenfy Strategies
Henderson, Nevada, United States, United States
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JB
Joe Baxter
Colleague at Tenenfy Strategies
Redwood City, California, United States, United States
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CJ
Cameron Jarrell
Colleague at Tenenfy Strategies
Nashville Metropolitan Area, United States
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HJ
Harry Jackson
Colleague at Tenenfy Strategies
Liverpool, England, United Kingdom, United Kingdom
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GM
Gourav Mishra
Colleague at Tenenfy Strategies
Hyderabad, Telangana, India, India
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RI
Ravali Indugu
Colleague at Tenenfy Strategies
India, India
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SN
Shubham Nikam
Colleague at Tenenfy Strategies
Pune, Maharashtra, India, India
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MF
Mitchell Fadem
Colleague at Tenenfy Strategies
Monterey, California, United States, United States
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BL
Bharat Landana
Colleague at Tenenfy Strategies
Visakhapatnam Rural, Andhra Pradesh, India, India
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Kirtiraj Bijayan
Colleague at Tenenfy Strategies
Bhubaneswar, Odisha, India, India
View →
HM
Heather Mccallum
Colleague at Tenenfy Strategies
Henderson, Nevada, United States, United States
View →
JB
Joe Baxter
Colleague at Tenenfy Strategies
Redwood City, California, United States, United States
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CJ
Cameron Jarrell
Colleague at Tenenfy Strategies
Nashville Metropolitan Area, United States
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HJ
Harry Jackson
Colleague at Tenenfy Strategies
Liverpool, England, United Kingdom, United Kingdom
View →
GM
Gourav Mishra
Colleague at Tenenfy Strategies
Hyderabad, Telangana, India, India
View →
RI
Ravali Indugu
Colleague at Tenenfy Strategies
India, India
View →
SN
Shubham Nikam
Colleague at Tenenfy Strategies
Pune, Maharashtra, India, India
View →
MF
Mitchell Fadem
Colleague at Tenenfy Strategies
Monterey, California, United States, United States
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BL
Bharat Landana
Colleague at Tenenfy Strategies
Visakhapatnam Rural, Andhra Pradesh, India, India
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2 education records
Brad Briscoe education
Master Of Business Administration (Mba), Finance, International Business
Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies, Minor In Mandarin Chinese, Minor In Norwegian
FAQ
Frequently asked questions about Brad Briscoe
Quick answers generated from the profile data available on this page.
What company does Brad Briscoe work for?
Brad Briscoe works for Tenenfy Strategies.
What is Brad Briscoe's role at Tenenfy Strategies?
Brad Briscoe is listed as Head of Strategy and Insights Consulting at Tenenfy Strategies.
What is Brad Briscoe's email address?
AeroLeads has found 1 work email signal at @reputationcph.com for Brad Briscoe at Tenenfy Strategies.
What is Brad Briscoe's phone number?
AeroLeads has found 1 phone signal(s) with area code 801 for Brad Briscoe at Tenenfy Strategies.
Where is Brad Briscoe based?
Brad Briscoe is based in Salt Lake City Metropolitan Area, United States, United States while working with Tenenfy Strategies.
What companies has Brad Briscoe worked for?
Brad Briscoe has worked for Tenenfy Strategies, Reputation, Chg Healthcare, Ebay Inc., and Ebay.
Who are Brad Briscoe's colleagues at Tenenfy Strategies?
Brad Briscoe's colleagues at Tenenfy Strategies include Kirtiraj Bijayan, Heather Mccallum, Joe Baxter, Cameron Jarrell, and Harry Jackson.
How can I contact Brad Briscoe?
You can use AeroLeads to view verified contact signals for Brad Briscoe at Tenenfy Strategies, including work email, phone, and LinkedIn data when available.
What schools did Brad Briscoe attend?
Brad Briscoe holds Master Of Business Administration (Mba), Finance, International Business from University Of Utah - David Eccles School Of Business.
What skills is Brad Briscoe known for?
Brad Briscoe is listed with skills including Analytics, E Commerce, Product Management, Competitive Analysis, Strategy, Cross Functional Team Leadership, Customer Experience, and Market Research.
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