Operate and implement database and analytical cloud services in AWS GovCloud regions.• Collaborate with software development teams to launch and improve supported services.• Participate in all phases of the software development lifecycle.• Provide operations support and incident response while adhering to ITAR regulations.

Implement IT Service Management procedures and methodologies according to ITIL best practices.• Maintain responsibilities held under Associate Engineer and LAN Support Specialist.• Create and implement streamlined on-boarding procedures enterprise wide for 160 hires per month average.• Implement new incident, problem, and vendor management platform to improve ITSM.• Rapid innovation and delivery of recent disaster recovery solutions to support remote business functions.

Participated in application/infrastructure EOL/EOSL migration or replacement in local Tier III Data Center. Served as SME for local infrastructure configurations and provided remote technical support for 8 sites spanning 7 states.• Maintained responsibilities held under LAN Support Specialist.• Collaborated in the implementation, operation, and maintenance of compute, storage and network devices.• Collaborated in local site network equipment upgrade for MDF and 5 IDFs worth… Show more Participated in application/infrastructure EOL/EOSL migration or replacement in local Tier III Data Center. Served as SME for local infrastructure configurations and provided remote technical support for 8 sites spanning 7 states.• Maintained responsibilities held under LAN Support Specialist.• Collaborated in the implementation, operation, and maintenance of compute, storage and network devices.• Collaborated in local site network equipment upgrade for MDF and 5 IDFs worth $340,000. • Collaborated in root cause analysis for deliverability, application, hardware, network, and O/S issues.• Created and maintained high-quality documentation of relevant specifications, systems, and procedures. Show less

Provided Help-desk support for Windows OS, Windows AD/GPO membership, Avaya telephone/VOIP, VPN access and other software and hardware issues. Maintained Authentication, Authorization and Accounting. • Performed racking, cabling, and documenting for equipment in Tier III Data Center.• Provisioned end user workstations and deployed software via Windows Server SCCM.• Researched, responded to and resolved escalated issues/problems.