• Maintain up to date knowledge of products and parts.• Timely communication with internal cross-functional teams to support customer and business need regarding product feedback, sales order management and information forwarding.• Advised customers and designers on appropriate lighting and hardware selection, including both interior and exterior products.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Status updates, order changes, product inquiries, returns, account inquiries, placing orders, and quality control.• Proficient in Shopify, SAP, Zendesk, Tenfold, Returns Logic, and Microsoft Office.• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Oversee gown appointments for eco-conscious brides in a supportive and relaxed environment.• Provide knowledge of consignment and recycled vs custom attire, including alterations assistance.• Key-holding duties including cash handling, opening and closing, scheduling, and inventory.• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.

• Represent and work closely with 40+ companies, mainly in North America with some Italian and Danish vendors as well.• Consult clients on proper design techniques to transform their living spaces that integrate both form and function with unique overall designs.• Maintain sales, inventory and projects between both contemporary and organic styled stores. • Monitor production schedules while adhering to assigned budgets.• Place, confirm and track all orders on a daily basis.• Coordinate with multiple freight companies for safe product delivery. • Schedule in-house and third party White Glove delivery services.• Additional clerical work including updating clients on status, checking for any discontinuations and organizing all samples.

• Schedule and coordinate meetings, events and logistics for local vendors in the Austin area for events.• In charge of staff training on in-home appointments and client relations over the course of my employment.• Consistently hit quota and sales goals of an average of +10 percent for the 2015-2016 fiscal year.• Surpassed $500k during the fiscal year and on pace for +8 percent for the following year.• Assisted in HomeAway + ACL backstage lounge, SXSWEco stages, and Texas Women's Conference floor designs.

• Green Pastures is a unique setting for corporate events, private parties and weddings. Coordinated and planned a variety of events with clients. • Worked with clients in a timely manner to identify needs and ensure customer satisfaction.• Organized the facility for various events for floral, food, decor & entertainment.• Worked closely with Chef and Pastry Chef’s on weekly and event menus.