* Manage projects to build internal and external partnerships, improving system processes, product performance and customer satisfaction* Serve as subject matter expert for customers in web writing, online research, legal or journalistic professional rules of responsibility and legal topics * Collaborate cross-functionally to update existing product specifications, identify process improvement opportunities and develop new products* Coordinate vendors, freelancers and… Show more * Manage projects to build internal and external partnerships, improving system processes, product performance and customer satisfaction* Serve as subject matter expert for customers in web writing, online research, legal or journalistic professional rules of responsibility and legal topics * Collaborate cross-functionally to update existing product specifications, identify process improvement opportunities and develop new products* Coordinate vendors, freelancers and team members to drive timely delivery of social content to customers* Conduct quality audits on team members work product, provide ongoing coaching, mentoring and training to employees to increase quality, productivity and content performance Show less

* Developed, implemented and coordinated training materials and schedules for approximately 40 new and existing team members* Collaborated with search engine optimization team to create marketing strategy and produce content to support strategy for 100 plus clients* Managed complex client relationships, including escalated client relationships, and conducted client interviews to develop and support client’s marketing objectives and strategies* Spearheaded the creation of… Show more * Developed, implemented and coordinated training materials and schedules for approximately 40 new and existing team members* Collaborated with search engine optimization team to create marketing strategy and produce content to support strategy for 100 plus clients* Managed complex client relationships, including escalated client relationships, and conducted client interviews to develop and support client’s marketing objectives and strategies* Spearheaded the creation of blogs and social media content* Identified, developed and evaluated marketing strategies based on knowledge to client marketing objectives and market trends Show less

* Reviewed writer work product to ensure compliance with applicable state and federal statutes* Worked with vendors to drive timely delivery of recurring content * Developed, implemented and coordinated team mentorship program* Edited content, set project schedules and developed business processes for international law firm marketing product * Created, reviewed and edited legal products, including Legal Information Centers, Newsletters, FAQs and Articles to… Show more * Reviewed writer work product to ensure compliance with applicable state and federal statutes* Worked with vendors to drive timely delivery of recurring content * Developed, implemented and coordinated team mentorship program* Edited content, set project schedules and developed business processes for international law firm marketing product * Created, reviewed and edited legal products, including Legal Information Centers, Newsletters, FAQs and Articles to enhance offerings and deliver increased benefit to customers Show less

* Assisted customers and field staff via phone calls, online chats and emails* Used Westlaw (one of the primary online legal research services for legal professionals) proficiency to develop efficient search strategies to maximize customer experience* Provided specialized assistance to academic, government and major corporate customers on Thomson West products and provided in-person training to law students