Britany Williard, Mmc, Mba Email & Phone Number

Hammond, LA, US

Focuses on coordinating exceptional service delivery, developing and deepening client relationships at all levels, and managing Op Plan revenue targets for Tier 1 utility clients.

As the Customer Success Manager for Enterprise Clients, I was responsible for ensuring the success and satisfaction of our high-value clients by delivering exceptional service and value. My role encompassed strategic account management, relationship building, and proactive problem-solving to drive customer retention, growth, and advocacy.

• Lead and managed a dynamic team overseeing Tier 1 and Tier 2 transactions for payroll, supply chain, HR, and accounts payable in a high-volume shared services support center
• Directed daily operations, optimized efficiency and ensured seamless processing of critical transactions while maintaining a focus on accuracy and compliance
• Implemented strategic process improvements, streamlined workflows and enhanced productivity, resulting in a 10% reduction in processing time and improved… Show more
• Implemented strategic process improvements, streamlined workflows and enhanced productivity, resulting in a 10% reduction in processing time and improved service delivery
• Fostered strong collaboration with cross-functional teams, ensured effective communication and alignment of shared services objectives with organizational goals
• Championed the integration of advanced chat bot technologies and automation tools to enhance transactional processing speed and accuracy, staying abreast of industry best practices

• Researched and analyzed internal business processes and procedures to identify gaps, root causes and corrective actions to design and implement automated business solutions to meet short and long-term business goals.
• Reconciled customer accounts, managed internal audits, and updated internal records for accuracy for established operating companies’ financial assistance agencies and payment… Show more
• Reconciled customer accounts, managed internal audits, and updated internal records for accuracy for established operating companies’ financial assistance agencies and payment channels
• Managed internal projects through status meetings, weekly reports, identifying risks, and tracking issues between business, technology, and support teams
• Developed, trained, and provided new procedures and process mapping for internal department use and adoption of enhanced business processes
• Conducted interviews with key business users and stakeholders to gather and analyze information on business processes and user requirements to obtain use case data for enhancement and continuous improvement requests.

Hammond, LA

• Business SME for TLAM 9.2 upgrade for Absence and Leave Management configurations and QA testing
• Built credibility, establish rapport and maintain communications with stakeholders at multiple levels to ensure project scope objectives are being met and enhancements are identified and implemented as needed
• Created training sessions and communications to alert users to upgraded software changes for TLAM 9.2 and provided user and team testing opportunities to review changes and ensure… Show more
• Created training sessions and communications to alert users to upgraded software changes for TLAM 9.2 and provided user and team testing opportunities to review changes and ensure adoption
• Led planning, strategy and administration for leave requests and accommodations for New York State employees related to COVID-19
• Microsoft SharePoint development; plan, design and update HR SharePoint pages, manage permissions and links for security and compliance with standard operating procedures, assist individuals with maximizing the.

Hammond, LA

• Business SME for TLAM 9.2 upgrade for Absence and Leave Management configurations and QA testing
• Led analysis, development, and deployment of automation technologies throughout HR Operations Department
• Used agile methodologies to provide timelines and clear project status reports for relevant personnel
• Assisted in leading the design, development, and implementation of the now-adopted front-end for Entergy’s HR SharePoint portal to increase self-service resolution and managed… Show more
• Assisted in leading the design, development, and implementation of the now-adopted front-end for Entergy’s HR SharePoint portal to increase self-service resolution and managed permissions for security and compliance.

Hammond, Louisiana

• Researched leave inquiries, provided support and resolutions in established timeframes to customers, and maintained accurate leave entries and audited records
• Supported planning and strategy for leave requests and accommodations
• Assisted in leading the design, development, and implementation of the now-adopted front-end for Entergy’s HR SharePoint portal to increase self-service resolution and managed permissions for security and compliance

Bay Village, Ohio, United States

• Assisted northeast chapter with leadership development of 100+ members, belonging and inclusion efforts, chapter recruitment, public speaking, facilitating meetings, team collaboration, budgeting, and reporting.

Springfield, LA

• Worked on the development and implementation of new social media and website plans to attract new customers, increase brand awareness, and track engagement analytics

Baton Rouge, Louisiana

• Conducted research and writing for district-based projects and correspondences
• Recorded and transcribed policy issues into tracking system

Baton Rouge, LA

• Managed 5 student workers to oversee and facilitate career development workshops to assist their fellow students to learn about Career Services as well as assist them in developing effective job search skills, résumé.
• Managed social media platforms, website content and created all monthly email correspondence to 5000+ employers and students for event communications
• Led the department in the mitigation and… Show more
• Led the department in the mitigation and implementation of the new website and provided change management and training to staff of 15 Show less

Hammond, LA

• Developed confidential correspondence, reports and bookkeeping.
• Delivered superior administrative assistance and research.

Hammond, LA

• Managed executive board of 7 officers to oversee and facilitate organizational needs and assist with developing and obtaining measurable goals
• Led chapter of 80+ women and coordinated workshops to support personal and professional development of members
• Consulted with active members, alumnae, national headquarters, and campus administrators to improve risk management practices and adhere to bylaws and standards of the fraternity

Covington, LA

• Developed confidential correspondence, reports and bookkeeping.
• Delivered superior administrative assistance and research.

Baton Rouge, Louisiana Area

• Researched issues and trends to develop content for popular family magazine; conducted phone interviews to gather statistics.

Master’S Degree, Mass Communication

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Communication With A Focus Area In Public Relations And Digital Media

Activities and Societies: Theta Phi Alpha Fraternity- August 2012-May 2016 Student Government Association- January 2013-August 2014 Public.