Britany Carson Email & Phone Number

Blue Ash, Ohio, United States

HEAD OF PROJECT MANAGEMENTBRIDGE TO CUSTOMER SUCCESS TEAM LEADResponsible for daily function of up to 40+ projects, managing up to fifteen direct reports to maintain project schedules and budgets. Actively communicate with stakeholders, upper management and external customers to deliver exceptional customer support. - Managed global customer deliveries to increase utilization of US resources from under 50% to 85%. Shortened timeline on project completion in half.- Implemented communication tools to dramatically expand communications between US operations and Finland headquarters and improve customer relationships.- Expanded training services beyond the global footprint with customer consulting and building a training facility in the US.- Introduce modern project management tools into the daily operation and organization.- Member of the Regional Leadership Team responsible for the direction of the overall business for America.- Ran a team of seven to redesign Fastems’ Operating model for Bridge to Customer Success.

Batavia, Ohio, United States

Responsible for daily life-cycle program management. - Restructured the facility to shorten customers’ deliveries to less than 24 hours and reduce damage returns from 35% to less than 20%.- Implemented the Mercedes Benz OEM windshield program and logistics for sixty plus MyGrant Glass facilities. - Remotely managed a team of seven Customer Account Managers who handled all communication with customers and Distribution Center.

Managed small, medium, and large-scale capital automation projects on time and on budget through the entire project management process.- Handled 35+ active projects ranging from $30K to $500K. - Supported hiring and training for project management and engineering department staff.

Mason, Ohio, United States

Managed medium and large-scale machinery projects through entire project management process.- Effectively managed 100+ projects ranging from $400K to $20M within budget each year. - Communication points for all project planning and execution; assured total customer satisfaction.- Created training programs and curriculum for team development.- Enhanced the project task website utilized for every project.- Back up for Logistics Department and Master Scheduler.

Cincinnati Metropolitan Area

Managed over 200 loads per week adapting to meet needs of each delivery. Ensured/improved accuracy and timeliness of deliveries. Managed customer account in excess of $1 million sales. Resolved transportation, import/export, and customer issues.