Address residents’ urgent or sensitive questions and concerns. Manage residents issues to completion using an internal case management system. Perform assigned tasks in a workflow engine in a complete and timely manner, beginning with escalations. Review case records, including past resident interactions and communications with our cross-functional team, and draft written documentation that provides context and clarity for all parties. Collaborate with property portfolio managers about property… Show more Address residents’ urgent or sensitive questions and concerns. Manage residents issues to completion using an internal case management system. Perform assigned tasks in a workflow engine in a complete and timely manner, beginning with escalations. Review case records, including past resident interactions and communications with our cross-functional team, and draft written documentation that provides context and clarity for all parties. Collaborate with property portfolio managers about property repairs & maintenance or other resident needs and requests so that they can build trust with property owners and unlock needed funds. Oversee the monthly collection of rent. Adjust ledgers and issue credits as needed. Solicit survey responses and review productivity metrics to ensure level of service and output consistently meet or exceed expectations. Conduct monthly audits of all unit accounting within the portfolio. Process monthly lease renewals and/or changes to lease terms in compliance with local and state laws. Provide feedback to the product development team to recommend workflow changes, technology enhancements, and integrations that enable better service and efficiency. Mentor and act as a resource for Jr. Resident Experience Managers. Show less

Conducted in-depth market research and analysis to help clients make informed decisions. Developed effective marketing strategies, including online and offline campaigns, to promote property listings.Negotiated favorable terms and pricing for clients, resulting in an increase in client satisfaction. Provided exceptional customer service, addressing client needs and concerns with professionalism and responsiveness. Collaborated with mortgage brokers, home inspectors, and other professionals… Show more Conducted in-depth market research and analysis to help clients make informed decisions. Developed effective marketing strategies, including online and offline campaigns, to promote property listings.Negotiated favorable terms and pricing for clients, resulting in an increase in client satisfaction. Provided exceptional customer service, addressing client needs and concerns with professionalism and responsiveness. Collaborated with mortgage brokers, home inspectors, and other professionals to facilitate smooth transactions. Show less

Effectively opened and operated a small business retail store to include brick and mortar location and online presence. Managed daily operations, recruiting and training staff, ensuring adequate inventory. Strong skills included leadership, commercial awareness and ensuring customer satisfaction.

Cold and warm called new and existing accounts daily. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goals and performance of all properties in the Florida Panhandle. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly statistics and lead weekly meetings between all General Managers and Director of Operations.

Managed team and operations of front desk and housekeeping staff. Effectively grew our rental program to include 95 boutique condominiums. Maximized occupancy rates through effective monitoring of market trends. Monitored occupancy using CSS and V12 Instant Software. Established and maintained working relationships with all owners of the resort. Managed day to day activities and long term strategic plans. Effectively drafted and maintained annual budget.

Monitored all daily activities of the Front Desk staff. Developed, implemented and monitored programs to maximize customer satisfaction. Managed on-site customer service representatives. Effectively communicated with team member to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Generated and distributed daily reports to appropriate personnel. Maintained records of room availability and guest accounts.