Benjamin Mckenna Email & Phone Number

Mesa, Az, Us

New York, Ny, Us

*Refactored legacy programs, removing external service dependencies, which significantly boosted transaction processing speed and efficiency.*Spearheaded the migration of a large-scale Go codebase from GitLab to Enterprise GitHub, including the creation of new GitHub Actions (GHAs) and managing repositories with multiple active version branches. Acted as the main point of contact for questions and support during the transition.*Developed Godog (Cucumber) behavior-driven tests to validate business logic for new features and products, ensuring quality and alignment with business goals.*Authored comprehensive documentation and unit tests for new code, while also updating existing processes, improving troubleshooting and onboarding efficiency for team members.*Achieved 3rd place in a company-wide Secure Code Warrior competition and earned recognition for mentoring colleagues on key security practices.*Conducted regular code reviews across teams, ensuring code quality and knowledge sharing, while providing constructive feedback on team and cross-team contributions.

Atlanta, Georgia, Us

*Developed a Go program to seamlessly convert data between Google BigQuery and UKG Dimensions (MSSQL-like) databases, improving data handling efficiency.*Containerized the application using Cloud Foundry and configured it to run across multiple store subsets, adjusting for varying time zones to ensure smooth operations.*Collaborated with internal teams and external vendors to establish compatibility, while providing suggestions for code improvements and documentation updates to streamline processes.*Facilitated regular pair-programming sessions to troubleshoot complex issues and keep team leaders informed on project progress, ensuring transparency and efficiency.*Took ownership of an existing codebase, onboarded new team members, and established consistency in handover procedures for smoother transitions and long-term project sustainability.

San Jose, Ca, Us

*Proposed, developed, and implemented new features and code improvements to enhance functionality and performance in Go-based systems.*Reformatted code and scripts to align with updated language specifications and internal quality standards, ensuring clean, maintainable code.*Collaborated with multiple internal teams to secure approvals and maintain clear communication about development progress and updates.*Took on additional ad-hoc projects to support the team during critical sprint periods, contributing to the timely completion of deliverables.*Ported legacy C functions to Go, introducing configuration options to prevent conflicts with existing network hardware and improving system integration.*Developed automated data exfiltration testing using Pulumi and AWS, implementing Infrastructure as Code (IaC) for seamless cloud infrastructure management.

Woking, England, Gb

*Managed a large, multi-language codebase in Go, Python, C, Perl, and Bash, ensuring the stability and performance of core applications.*Leveraged Customer-Driven Design to identify issues and requested features, delivering updates in a weekly rolling release cycle to enhance customer satisfaction.*Designed, developed, unit-tested, and packaged both releases and internal tools, ensuring robust, production-ready deployments.*Delegated tasks to developers across the company, fostering collaboration and ensuring project timelines were met.*Enhanced code quality by standardizing variable and function names and streamlining the format of API calls for consistency across the codebase.*Took responsibility for addressing all customer tickets during non-UK support hours, ensuring timely resolution and client satisfaction.*Tested upcoming releases on all supported platforms, validating cross-platform compatibility and reducing post-release issues.*Trained junior support engineers on diagnosing and resolving customer-reported issues and documenting solutions to build a comprehensive knowledge base.

Woking, England, Gb

*Maintained and updated code, documentation, and provided first-line support to ensure smooth operations and customer satisfaction.*Converted virtual machines to Docker containers, deploying them on Azure (Hyper-V) and AWS, improving scalability and resource efficiency.*Logged and addressed customer queries, leading WebEx sessions to debug and resolve issues in real time.*Diagnosed, troubleshot, and resolved network issues internally and on customer networks, ensuring minimal downtime and optimal performance.*Managed and prioritized workflows across multiple projects and customer tickets, balancing competing deadlines and ensuring timely delivery.*Provided scheduled and on-demand customer support via email, phone, Freshdesk ticketing, and remote support tools like Zoom, WebEx, Join.me, TeamViewer, and SSH tunnels.*Rewrote technical documentation for clarity and efficiency, automating the process of generating ReStructuredText into PDF/HTML/print versions for easier updates.*Deployed company products across diverse setups for internal testing and customer installations, ensuring compatibility and smooth implementation.

Manchester, Mo, Us

Handling Accounts Payable & ReceivableFirst point of contact for client queriesScheduling contracted and subcontracted work

Tempe, Arizona, Us

Collaborated with clients directly on-site, and incorporated last-minute changes to designs for corporate events, trade shows, concerts and product launches.Educated team members on concepts that were unfamiliar to them.Supervised teams of 20-30 people in a professional setting.

Led a team of up to 10 technicians.Produced creative solutions to adapt designs to changing venues.Sourced, purchased and maintained a large inventory of theatrical equipment.Liaised closely with clients to construct a unique design for their space.

Peoria, Az, Us

Responsible for all on-stage and in-pit microphones for performances.Served as primary contact between actors and backstage crew.Redesigned existing audio system for improved sound quality and ease of maintenance.

Scottsdale, Arizona, Us

Worked closely with end clients to produce lighting and sound for productions.Designed and built custom enclosures for concealing speakers in setwork.Led a team of 3 technicians in a high-pressure environment.

Bsc, Electrical Engineering

High School Diploma