Recognized as the May 2024, April 2024, & August 2023 Rio Tinto Procurement success story, based on exceptional commitment to collaboration & improvement in support resolution efficiency & effectiveness. Provided efficient and compliant transactional support for internal and external users regarding the purchase-to-pay process. Including support in resolving both buy and AP-related inquiries. Resulting in increased end-user satisfaction, and consistent positive feedback from external and internal stakeholders. Audited service ticket requests to identify improvement opportunities. Championed the successful implementation and development of process improvement initiatives including - coaching an internationally-based processing team, presenting and developing internal training resources for end users, procurement personnel, and vendors, as well as the development and presentation of semi-monthly project reporting. Achieved and maintained an 85% reduction in service ticket aging over 3 months by analyzing and coaching request resolution through the ServiceNow platform. Emphasis on route cause, internal and external stakeholder education, and collaborative problem-solving. Resulting in consistent SLA achievement & increased process efficiency. Cross-functionally collaborated with IS&T and digital transformation teams regarding solutions to SAP queries - including Ariba & Taulia.Developed and presented a procedural education program for vendor engagement in the full P2P process. Traveled to Rio Tinto Mineral site in Boron, CA to present the program at the 2023 Vendor Forum. The program’s success resulted in extending procedure education presentations to internal stakeholders as well.

Improved supply chain visibility to key internal and external stakeholders, measured by a 10% improvement in on-time delivery and reduction in operational waste. Accomplished through the development of a SharePoint and Microsoft Excel based tracking tool, standard operating procedures and inputs, and consistent ERP management (Syspro).Achieved a 20% annual savings on water jet equipment , and 22% savings on welding equipment through strategic sourcing and market analysis.Successfully eliminated backlog of non-production requisitions through effective time management, collaborating with internal stakeholders to clarify expectations and priorities, and collaborating cross functionally to improve process standardization and system knowledge.Collaborated with international partners in China and Italy for strategic production requirements, resulting in improved supply visibility, cost savings, improved on-time delivery, improved document storage and audit preparation.Championed strategic and continuous improvement projects including – OEM supply visibility, On-time delivery, Non-production standardization, Shipping process definition, & Storage centralization. Currently championing inventory turnover improvement strategic project in collaboration with stockroom and inventory management teams.

Ensured the consistent flow of packaging materials, emphasizing JIT practices. Achieved this through collaboration with internal and external stakeholders, cycle counts, effective forecasting, and the maintenance of incoming and outgoing reporting. Reporting tools emphasized lean methodology and included PDCA, root-cause and fishbone analysis.Launch team member for successful new product integration, achieved through packaging development and modeling, vendor preparation and purchase initiation.Lead a team of 4 in developing outreach opportunities in collaboration with Fanshawe College, including the development and presentation of SCM & Logistics web-based seminars. Resulting in successful recruitment of co-op students and recent graduates. Managed non-production inventory, through inventory monitoring and order initiation. Items include office, maintenance, and packaging goods

Developed and presented monthly Logistics condition seminars to leadership, focused on enhancing understanding of the 2021-2022 global events, interruptions, and emerging trends. Resulting in improved adaptation and awareness of current climate.Developed and applied standard procedures and guides customized to customers, shipping mode, and regulatory requirements. Resulting in the successful integration and training of an additional 4 team members.Facilitated on-time delivery in support of JIT logistics practices internationally within the automotive and aerospace industries.Ensured accurate maintenance and creation of shipping and customs documentation including CERS declarations, Bills of Landing, Proforma Invoices, etc. In adherence with applicable international regulations to partners in Asia, Europe, South and North America. Resulting in reduced delays and enhance shipment visibility

Consistently exceeded digital demonstration targets by advising clients on digital banking channels and providing coaching to staff, and leading and developing training presentations for both clients and staff.Quickly identified customer needs, processed detailed credit applications, and account openings. Resulted in high levels of client satisfaction.Collaboratively worked with investment specials through client referrals, developing long-standing client relationships.Investigated, and monitored for potential fraud. Diligently applied security protocol.

Processed client transactions in a timely manner in collaboration with the branch sales team. Resulted in high client satisfaction. Consistently exceeded customer service survey targets.Diligently adhered to compliance standards, reducing the risk of unauthorized data access.Effectively applied security protocol regarding cash handling, anti-theft, and anti-fraud. Consistently monitored for security threats and notified team members of potential threats.

Strong management and sales abilities, as well as an eagerness to learn, resulting in quickly being promoted to a management role (hired as a seasonal associate). Managed all store operations (Acting as sole Manager from February 2017-July 2017).Led store, staff, and individual sales associates in achieving sales goals, resulting in consistently exceeding all goals.Recognized for leadership strengths; entrusted to perform training, hiring, coaching, and onboarding activities.

Performed the role of La Suora Zelatrice in Academia Europa dell'Opera's August 2016 production of Suor Angelica.

Performed the role of La Suora Infermiera in G. Puccini's Suor Angelica with the Academia Europa dell'Opera in Lucca, Toscana, in their August 2016 production.

Princess Character: actress, vocalist, children's entertainer, model. Pop star/ Monster High character; choreographer (hip-hop/ music theatre), dance instructor, pop vocalist. Accents: Scottish Princess performed with Scottish brogue, Draculaura (Monster High) performed with "Transylvanian" accent. All roles: improvisation, children's work, customer interaction, cash handling, time management, travel across South-Western Ontario, make-up and styling (wigs and costumes).