• Explain coverages to the insured.• Initiate a full investigation as well as exhibit outstanding analytical skills on complex claims.• Negotiate bodily injury payment to attorneys.• Distribute correspondence to individuals involved in the claim.• Provide an overall breakdown of the claims process to display confidence and reliability to the insured.• Issue payments in a timely manner.• Point of contact to all individuals involved in the claim to answer unresolved questions.

* Make corrections to payroll schedules before sending them out.* Assist clients with garnishments, deductibles, memos, special calculations, etc.* Maintain confidentiality on customer private information.* Make corrections to payrolls that require amendments.* Troubleshoot technical issues that occur within payroll.

• Work alongside managers to resolve customer inquiries.• Develop and maintain a thorough knowledge of products and services.• Evaluate and analyze the bill to suggest the best plan options available.• Outstanding selling skills while explaining the value of accessories, cell phones, and broadband devices.• Maintain confidentiality of customer private information.• Work in a collaborative team environment to produce the best results possible.