Britney Brown Email & Phone Number

Wilkesboro, Nc, Us

Dallas, Texas, Us

Mooresville, Nc, Us

• Delivering high volume/ full cycle recruiting for the Installation Support Team.• Identifying and recruiting top talent for exempt management roles in IST office (i.e., Supervisor, district and regional management roles)• Partner with key leaders by implanting intake calls to identify what the need is within openings across their teams• First point of contact for all applicants and responsible for relationship building while initiating and monitoring background check, drug screens and onboarding paperwork completion• Conducting feedback to different departments to create better hiring process• Team lead for Wilkes, NC Installed Sales Team • Provide daily leadership to one or more specialist including training, monitoring workload and providing any necessary feedback to Management. • Addressing any opportunities to enhance process weekly with management • Assisted with creation of a program for recruiting to own entire interview and offer processes of entry level roles (resume review, phone screen, final phone interview, offer process, and onboarding) to give time back to management

Mooresville, Nc, Us

• Handles escalated complaints that are forwarded directly from different Executives • Negotiates customer requests, compensation, and resolution with business partners and other departments by compiling all prior relevant information• Analyzes each case independently based on the facts available• Offers resolution to the customer and delivers final resolution • Determines liability in order to hold appropriate parties accountable

Mooresville, Nc, Us

• Place product and install sales orders for customers• Follow up with customers on any questions, comments, or concerns, related to Lowe’s as a company and/or the products provided by Lowe’s.• Resolve Conflict pertaining to stores complaints, order issues, customer dissatisfaction, etc. • Assist with Store Manager Training Program and other Contact Center Visitor sessions• Collaborate with store to provide a seamless and satisfactory experience for the customer.