Britney Carson Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

- Managed a team of Onboarding Specialist, and HR Associates• Collaborated with stakeholders to ensure requirements were met and expectations exceeded, assisting with data migration for new implementations.• Developed and maintained implementation metrics, strategies, and KPIs, along with project plans, budgets, and timelines.• Generated detailed reports and presentations to provide stakeholders with accurate implementation updates.

• Managed day-to-day operations of a regionalized operations team, coordinating with multiple stakeholder agencies and resolving escalated incidents.• Triaged stakeholder requests by prioritizing and delegating tasks to the team as needed, optimizing productivity and ensuring client expectations were met.• Supervised and QA’d work of all subordinate personnel, ensuring employees were thoroughly trained in processes and business practices.

• Monitored customer health metrics and intervened to ensure continued success• Tracked and shared KPIs related to customer success, such as product usage and satisfaction• Identified opportunities to introduce customers to additional products for business growth

Austin, Texas Area

• Established and executed sales campaigns and strategies to promote med spa services and training courses.• Managed websites and social media platforms to engage customers and increase website traffic.• Facilitated networking events to build strong client relationships and identified new growth opportunities.

• Managed sales, operations, asset protection, and human resources to maximize store profitability at Soma.• Recruited, hired, and developed store employees to ensure excellent customer experiences.• Collaborated with marketing department to plan and execute strategies for increased revenues.• Conducted detailed financial feasibility assessments to meet and exceed financial targets.

Austin, Texas

• Achieved personal and team sales goals by building customer relationships and loyalty through service consultations• Identified and addressed training shortfalls to improve overall effectiveness and efficiency• Presented progress reports to senior management and implemented business strategies to increase profitability

• Managed sales floor to drive retail/salon performance, addressing guest concerns and coaching associates.• Assisted in promoting company sales and brand initiatives to exceed goals and enhance customer satisfaction.• Supervised loss prevention standards to ensure a secure shopping environment for customers.