Britney Carson Email & Phone Number

Austin, TX, US

• Managed a team of Onboarding Specialist, and HR Associates
• Collaborated with stakeholders to ensure requirements were met and expectations exceeded, assisting with data migration for new implementations.
• Developed and maintained implementation metrics, strategies, and KPIs, along with project plans, budgets, and timelines.
• Generated detailed reports and presentations to provide stakeholders with accurate implementation updates.

• Managed day-to-day operations of a regionalized operations team, coordinating with multiple stakeholder agencies and resolving escalated incidents.
• Triaged stakeholder requests by prioritizing and delegating tasks to the team as needed, optimizing productivity and ensuring client expectations were met.
• Supervised and QA’d work of all subordinate personnel, ensuring employees were thoroughly trained in processes and business practices.

• Monitored customer health metrics and intervened to ensure continued success
• Tracked and shared KPIs related to customer success, such as product usage and satisfaction
• Identified opportunities to introduce customers to additional products for business growth

Austin, Texas Area

• Established and executed sales campaigns and strategies to promote med spa services and training courses.
• Managed websites and social media platforms to engage customers and increase website traffic.
• Facilitated networking events to build strong client relationships and identified new growth opportunities.

• Managed sales, operations, asset protection, and human resources to maximize store profitability at Soma.
• Recruited, hired, and developed store employees to ensure excellent customer experiences.
• Collaborated with marketing department to plan and execute strategies for increased revenues.
• Conducted detailed financial feasibility assessments to meet and exceed financial targets.

Austin, Texas

• Achieved personal and team sales goals by building customer relationships and loyalty through service consultations
• Identified and addressed training shortfalls to improve overall effectiveness and efficiency
• Presented progress reports to senior management and implemented business strategies to increase profitability

• Managed sales floor to drive retail/salon performance, addressing guest concerns and coaching associates.
• Assisted in promoting company sales and brand initiatives to exceed goals and enhance customer satisfaction.
• Supervised loss prevention standards to ensure a secure shopping environment for customers.