Britney Charles Cole Email and Phone Number

Helping family with their financial needs.o Help families put funeral plans in place to cover end-of-life expenses including funeral arrangements and any remaining medical or legal expenses that will need to be settled by the beneficiary.o Complete coverage by delivering policy, planning future follow-up visits, and evaluations of needs.o Establishes productive working relationships with clients.o Obtains underwriting approval by completing application for coverage.o Made over $100,000 in sales while helping families have a peace of mind.

Mange center acquisitions, while applying for Medicare certification and performing daily data entryo Apply for over 60 Medicare Certification for DaVita field offices from WPS, Novitas, NGS, CGS and Noridian.o Project Manager for over 15 clinical centers during the acquisition and integration process into the DaVita system.o Create over 200 Service Level Agreement (SLA) tickets while keeping compliance with productivity and metric performance.o Manually enter patients’ vital statics, medication and update medical history into DaVita Reggie payment system and Sales Force system.o Perform Level 1 Quality Assurance for teammates clinical centers that were completely entered into the DaVita billing, registration and payment system.

Distribute Executive, Administrative and Medical reports daily to multiple hospitals clients.o Generate, alter, and edit 101 client reports using Embillz, Microsoft Office, and Business Objects programs, as well as proprietary departmental software.o Compare Account Reconciliation Summary, Accounts Receivable, Monthly Cash Report & RVU data for accuracy and integrity.o Analyze Embillz reports using proprietary intranet database and work with IT to correct any variances from Embillz data.o Distribute monthly Executive, Administrative & Medical reports to internal and external contacts via e-mail.o Coordinate with Practice Administration and Client Services staff on physicians and hospitals reporting needs.o Update Finance Collection Spreadsheets for accuracy monthly through Microsoft Excel.o Modify management reporting department client filter and tracker each month through Microsoft access.

Address client inquiries regarding Medicare advantage plan coverage for patients over 65 years in busy call center environment.o Processed over 60 applications per month, ensuring accuracy of demographic and status eligibility information.o Lead 20% customer inquiries regarding Medicare advantage plan enrollment and cancellation of applications while providing guidance on benefits.o Organize filing of confidential benefit documents while ensuring compliance with company regulations.

Contacted patient seen in the Emergency room by physicians to amend and/or verify insurance.o Review patient physician bill for 100% accuracy and completeness and obtain any missing information from patient.o Evaluated 10% patient’s insurance claim investigation results from medical insurance companies and any planned adjustments each month.o Research 15 % of patient’s high deductible insurance accounts and collaborated with patients to set up payment plan.o Trained 4 new employees to use Embillz, Intranet & phone system to contact patients to verify or obtain medical insurance information for hospital emergency visit.