Britney Drometer Email & Phone Number

Marietta, GA, US

Atlanta, GA

• Provide timely technical support to 300 employees across 4 countries and 13 offices consisting of multiple domains
• Deploy and administer asset management software across the organization
• Assisted in smooth migration of all employee mailboxes from Rackspace Hosted Exchange to Microsoft 365
• Install, maintain, and troubleshoot desktop, laptop, and server hardware/software in both local and remote office locations
• Configure and support printing, network administration, and key applications
• Maintain change control documentation

Smyrna, GA

• Enabled clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software
• Consulted with clients to provide workstation, server, and network solutions
• Performed routine server maintenance and patching
• Resolved network, hardware, and software issues
• Investigated and remediated virus detection incidents

Smyrna, GA

• Monitored client alerts to validate and triage high-priority incidents
• Performed tier 1 troubleshooting of system issues related to backups and antivirus alerts
• Performed workstation imaging and deployment
• Supported transformational client projects such as office moves

Smyrna, GA

• Triaged tickets for engineers summarizing client requests
• Compiled proposals and new client handbooks
• Supported Marketing, HR, and leadership

Smyrna, Georgia

• Triaged tickets for engineers summarizing client requests
• Compiled proposals and new client handbooks
• Supported Marketing, HR, and leadership

Kennesaw, GA

• Served as floor team leader to emphasize excellent customer service with employees in a store which generates over a million dollars annually
• Trained and supervised employees, provided constructive feedback, and assessed growth

Kennesaw, GA

• Cashiered and assisted customers
• Set planograms and restocked merchandise

• Created custom frame designs and fit and finished frames

• Lifeguarded pool/whirlpool and check chemicals every hour
• Attended Lifeguard and CPR/First Aid trainings monthly

• Interacted with campers and parents
• Helped plan, organize, and execute programs and activities

• Organized events and programs geared toward active adults
• Created press releases and flyers to promote events and activities
• Answered phone and provided customer service

Luthersville, GA

• Taught a variety of camp activities and lifeguarded pool
• Helped plan, organize, and execute programs for over 100 campers

Dobbins, CA

• Taught a variety of camp activities and lifeguarded pool
• Helped plan, organize, and execute programs for over 100 campers

Kennesaw, GA

• Helped with setup and takedown of rock wall equipment
• Belayed for rock wall climbers. Checked safety of equipment
• Helped apparel when needed

Duluth, GA

• Prepared food for concessions and suites
• Cashiered and attended to customers