Britney Gilbert, Cmp Email & Phone Number

Austin, Texas

Austin, Tx

-Responsible for managing a team generating over $20 million per year in revenue, while meeting and exceeding operating and financial goals, client objectives, and customer needs in a multi-unit operation -Responsible for creating and executing operational plans for event, catering and restaurant/retail operations with direct convention management for groups up to 15,000 guests-Review and implement all financial and operational measurements with department heads to ensure achievement of cost control measures and client/guest service-Provide guidance and support in developing action plans to advance business practices and event/menu development -Ensure compliance with SOP / Core Signatures in all catering and restaurant/retail operations, and HR administration to ensure compliance with company policies such as safety, sanitation and purchasing-Maintain effective client, customer and community relations at all levels within client organization, and management of client contract-Oversee staffing, development of personnel, training and education in all operational departments-Develop and manage operational component forecasts, Food and Beverage Costs and Labor controls, Inventory control-Oversee the implementation and maintenance of new marketing, subcontractor, and event/culinary concepts for catering and restaurant/retail operations

The Greenbrier, America'S Resort

Extensive management of convention staff-Department Head Responsible for the hiring, training, and mentoring of the management and staff in Catering/Convention Services/Special Events, and Banquet Departments -Responsible for generating over $15 million per year in Catering F&B revenue at a 5 Diamond Resort-Development and maintenance of monthly and annual budget, forecasting, labor control, yield and procedural management-Establishment of SOP's for individual and team goals to maximize revenue-Overseeing all catering/conference services groups, Food and Beverage menu development, site inspections, resort management, guest and community relations

Dallas, Tx

Direct Conference Planning, Catering, Banquets and AV departmental management -Responsible for generating over $2.5 million per year in Catering F&B revenue-Financial forecasting, budgeting, labor control, yield and reporting management-Maintain, hire, develop and train Catering and Conference Planning Managers, AV and Banquet Staff -Establish market segmentation to set quotes and maximize revenue-Solicit and Secure new business

Overseeing all aspects of Catering/CS Department during hotel consolidation -Responsible for development and implementation of annual Business/Marketing Plan and Budget exceeding $13 million in Catering F&B revenue-Daily management of 19 Catering/Convention Services Staff-Overseeing of Audio Visual department-Ongoing training and development of Catering Managers to exceed revenue and solicitation goals, and build customer relationships-Overseeing all local catering sales, planning, and servicing of Catering and CS groups-Coaching and counseling of employees, Weekly One on Ones, and career development

Opening ADOC responsible for managing a team required to generate over $12 million per year in Catering F&B revenue -Staff hiring and training -Development of SOP manuals-Daily management and mentoring of Catering, Convention Services, Audio Visual, and Banquet department staff-Preparation of monthly and annual forecast/budget -Establishment of market segmentation and setting of individual and team goals to maximize revenues-Direct convention management for groups up to 2000 guests-Extensive management in servicing and sales of groups-Contract negotiation, group housing, F&B menu development, site visits, yield management, guest relations

Direct Conference Planning, Catering, Banquets and AV departmental management to exceed 5 Diamond service levels -Responsible for generating over $5 million per year in Catering F&B revenue-Financial forecasting, budgeting, labor control, yield and reporting management-Maintain, hire, develop and train Catering and Conference Planning Managers and Support Staff -Establish market segmentation to set quotes and maximize revenue-Solicit and Secure new business -Coordinate all facets of upper echelon clientele

Aggressive marketing and sales of Historic Downtown Special Event Venue and House of Blues Music Venue averaging over $4 million in sales per year in Catering Food and Beverage revenue. -Responsible for hiring, training, and mentoring the management and staff in the Sales and Banquet Department -Establishing market segmentation and individual/sales team quotas-Development of company website and marketing collateral-Development and maintenance of monthly and annual budget-Extensive management in sales and servicing of groups -Sales negotiation and proposal development, Food and Beverage menu development, site inspections, venue management, guest and community relations

Responsible for hiring, training, and mentoring administrative and management staff in the Catering Sales and Convention Services department averaging over $10 million per year in Catering F&B Sales-Setting and assisting with achievement of individual and team quotas-Extensive management in servicing and sales of groups, contract negotiation, group housing, F&B menu development, site visits, yield and hotel management -Preparation of monthly and annual forecast/budget-Training Team member to implement all new corporate initiatives to over 800 employees

-Servicing, selling, and managing hotel sales groups-Maximizing function space to generate revenue and achieve team goals averaging over $4.5 million per year in Catering F&B revenue-Contract negotiation with sales managers-Yield management-Leading client and hotel preconvention meetings with strong client servicing skills-Organization and management of site visits -Mentoring of Corporate Management Trainees for Catering/Sales/F&B-Marketing, sales and promotion of hotel function space in a competitive downtown market averaging over $4 million per year in Catering F&B revenue-Ability to meet and exceed individual and team quotas-Extensive proposal preparation and revenue management

Selling guest rooms, meeting space and hotel amenities to group customers averaging over $2 million per year in Catering F&B and guest room sales. -Conduct site inspections, preparation of effective proposals-Maximization of hotel revenue by achievement of individual and team financial goals.

Bachelor Of Arts, Behavioral Science And Business Psychology

Bachelor Of Arts (Ba), Behavioral Sciences

Activities and Societies: Delta Gamma Sorority